An employee may show $0 reimbursement when they have not completed onboarding, have not submitted eligible claims, are not actively participating in the HRA, or have no reimbursement activity for the selected reporting period.
Why is an employee showing $0 reimbursement?
A $0 reimbursement amount means there is currently no reimbursement owed to the employee for the selected reporting period.
Common reasons include:
Onboarding is incomplete
No eligible claims have been submitted
The reimbursement was included in a prior statement
The employee is not participating
The employee is not eligible for reimbursement
The employee has no reimbursement activity for the selected period
Is the employee's onboarding complete?
Employees must complete onboarding before reimbursements can be processed.
An employee may show $0 if:
They have not logged in
Proof of coverage has not been submitted
Proof of coverage is still being reviewed
You may see one of the following statuses:
No Proof of Coverage
Reviewing Coverage
Reimbursements cannot be generated until onboarding requirements are complete.
Has the employee submitted any claims?
Employees must submit reimbursement requests before reimbursement amounts appear.
An employee may show $0 if:
No reimbursement requests have been submitted
No recurring premium reimbursement has been established
No eligible medical expenses have been submitted
Coverage alone does not create a reimbursement.
Was the reimbursement already included in a previous statement?
Possibly. Reimbursement Statements only show activity for the selected reporting period.
An employee may show $0 if:
Their reimbursement was included in an earlier statement
Their recurring premium reimbursement was processed previously
The selected date range does not include their reimbursement activity
Reimbursement Statements are not year-to-date reports.
Is the employee participating in the HRA?
Employees who are not actively participating will not show reimbursement amounts.
Examples include:
Waived employees
Employees marked as Not Participating
Employees not eligible during the reporting period
These employees will display $0 by design.
Is the employee eligible for reimbursement?
Some employees may be excluded from reimbursement based on eligibility rules.
Examples include:
Ineligible owners
Terminated employees
Employees not assigned to an active benefit class
Employees outside the current plan year
Ineligible employees will not generate reimbursement amounts.
How do I troubleshoot an employee showing $0?
To investigate:
Open the Employee Roster.
Review the employee's HRA status.
Open the employee record.
Review submitted claims and reimbursement history.
Verify the reporting period on the Reimbursement Statement.
Compare results with the Reimbursement Summary Report.
What do employee statuses mean?
Active
The employee is eligible for reimbursement processing.
No Proof of Coverage
The employee has not submitted required proof of coverage.
Reviewing Coverage
Proof of coverage has been submitted but is still under review.
Not Participating
The employee has waived or is not participating in the HRA.
Ineligible Owner
The employee is not eligible for reimbursement under the plan rules.
Why might an active employee still show $0?
Even active employees may show $0 when:
No claims have been submitted
No allowance has been used
Reimbursement activity falls outside the selected reporting period
Reimbursement is scheduled for a future statement
A recurring premium reimbursement has not been established
This is common during onboarding and periods with little or no claim activity.
Key takeaway
A $0 reimbursement amount usually means there is no reimbursement owed for the selected reporting period. The most common causes are incomplete onboarding, missing claims, non-participation, ineligibility, or reimbursement activity that occurred outside the selected statement period.