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Claims Summary Report: How to read your HRA Claims Summary in HRA Hub

This article is for employers and administrators using Take Command who need to understand how to interpret the Claims Summary Report in the Admin Portal.

Written by Support

The Claims Summary Report shows a year-to-date view of each employee’s HRA allowance, approved claims, reimbursements, and remaining unclaimed allowance so employers can track how HRA funds are being used throughout the plan year.

What is the Claims Summary Report?

The Claims Summary Report provides a consolidated view of employee HRA activity over time, including:

  • Monthly and year-to-date allowance amounts

  • Approved claims submitted by employees

  • Reimbursements that have been paid out

  • Remaining unclaimed allowance balances

You can click into specific values to view monthly breakdowns and additional detail.

How is the report organized?

Each row in the report represents an employee, and each column reflects a different part of their HRA activity.

Let's walk through each of the column headings:

What does “Offered” mean?

The Offered column shows the total HRA allowance made available to the employee.

  • Allowance is applied monthly on the 1st of each month

  • Any unused allowance rolls forward within the plan year (if your plan allows rollover)

  • This represents the total amount available for reimbursement, not what has been used

What does “Claims” mean?

The Claims column shows the total amount of employee expenses that have been approved year-to-date.

  • These are eligible expenses submitted by employees

  • Approval means the expense qualifies under the HRA rules

  • Claims may not yet be fully reimbursed depending on available allowance

If claims exceed available allowance, reimbursement may be partial.

What does “Reimbursements” mean?

The Reimbursements column shows the amount actually paid out to employees.

  • Includes monthly reimbursement totals processed in HRA Hub

  • May be split into tax-free and taxable reimbursements depending on plan design

  • Reflects payments that have been issued, not just approved claims

This column aligns with monthly reimbursement statements.

What does “Unclaimed Allowance” mean?

The Unclaimed Allowance column shows the remaining unused HRA funds for each employee.

  • Represents allowance that has not yet been used toward approved claims

  • Can roll forward depending on employer plan design

  • Helps employers understand remaining budget exposure

Why do claims and reimbursements sometimes differ?

It is common for these numbers to differ because:

  • Employees may submit claims that exceed available allowance

  • Claims may be approved but not yet fully reimbursed

  • Reimbursements are issued based on available monthly or accumulated allowance

  • Timing differences between claim approval and reimbursement processing

A claim being approved does not guarantee immediate full reimbursement.

How do monthly breakdowns work?

You can click into values in the report to view monthly detail.

Monthly views show:

  • Allowance applied for that month

  • Claims submitted during the month

  • Reimbursements processed during the month

  • Remaining unused allowance

This helps reconcile activity across the plan year.

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