The amount you should reimburse each employee is listed on your Reimbursement Statement in the employer portal.
Where do I find reimbursement amounts?
To view reimbursement amounts:
Log in to your employer portal.
Navigate to Reimbursements.
Open the most recent Reimbursement Statement.
The Reimbursement Statement shows the reimbursement amount owed to each employee for the reporting period.
Which amount should I reimburse?
Use the reimbursement amount shown on the most recent Reimbursement Statement.
The Reimbursement Statement is the source of truth for employee reimbursement amounts.
How are reimbursement amounts calculated?
Take Command determines reimbursement amounts based on:
Employee allowance balances
Approved reimbursement requests
Plan rules
Coverage verification requirements
Only approved and eligible reimbursements are included on the Reimbursement Statement.
How often are Reimbursement Statements generated?
Reimbursement Statements are generated automatically according to the reimbursement schedule configured in your account.
Common schedules include:
Monthly
Semi-monthly
Bi-weekly
Administrators can update reimbursement schedules in the Reimbursements section of the employer portal.
Can I download a Reimbursement Statement?
Yes. To download a statement:
Navigate to Reimbursements.
Open the desired statement.
Select the available download option.
Available file formats may vary by report type.
Can I generate a reimbursement report before the next scheduled date?
Yes. Administrators can generate a manual reimbursement report to view the most current reimbursement information available in the system.
What should I do if a reimbursement amount looks incorrect?
To review a reimbursement amount:
Open the Reimbursement Statement.
Review the employee's reimbursement details.
Verify any associated claims and approvals.
If you still have questions, contact Take Command Support for assistance.
Key takeaway
The Reimbursement Statement in your employer portal contains the reimbursement amount owed to each employee and should be used when processing reimbursements.
Frequently asked questions
The 'Outstanding' figure on the dashboard doesn't match the Reimbursement Statement total — which is correct?
Use the Reimbursement Statement total. The Outstanding or Unreimbursed Amount shown on the dashboard is a cumulative running total across all periods, not the amount owed for a specific payroll run. The Reimbursement Statement for each period is the source of truth for what to reimburse in that payroll cycle.
The reimbursement amount is higher than the monthly allowance — why?
The Reimbursement Total may exceed the current month's allowance when:
Prior approved claims that exceeded last month's allowance carried forward and are being paid this month.
Rollover allowance from prior months is included in the Total Allowance calculation.
The employee submitted multiple months of retroactive claims that are all appearing together.
The detailed breakdown — Current Allowance, Previous Allowance, Previous Unreimbursed Expenses, and New Claims — is visible by clicking on the employee's reimbursement total within the Reimbursement Statement.
How do I reconcile the Reimbursement Statement with my payroll system (Gusto, ADP, Rippling)?
Download the Reimbursement Statement as a CSV and compare it line by line with your payroll records. The key fields to match are:
Employee name and Reimbursement Total for each period.
Tax-free vs. Taxable reimbursement split (Taxable amounts require payroll tax withholding).
The reporting period dates shown on the statement.
If amounts differ between your payroll records and the statement, contact Customer Experience with both figures — they can identify whether the discrepancy is due to timing, plan configuration, or a processing issue.
Can I mark reimbursements as paid after I process payroll?
The portal does not automatically know you have paid employees via external payroll. The Outstanding figure on the dashboard reflects what has been approved but not yet marked as reimbursed — it does not update based on your payroll activity.
If you need the portal to reflect payments as completed, contact Customer Experience with your payment dates and amounts. They can update the reimbursement status to reflect what has been paid.