ICHRA employees can check the status of their Proof of Coverage (POC) in HRA Hub from the Dashboard or the Benefits section.
How do I check my Proof of Coverage status?
To view your Proof of Coverage status:
Sign in to HRA Hub.
Open your Dashboard or select Benefits from the navigation menu.
Locate your Proof of Coverage information.
You can also review uploaded insurance documents and monthly premium submissions from the Benefits section.
What statuses can I see?
Your Proof of Coverage may display one of the following statuses:
Status | What it means | What to do |
Approved | Your proof of coverage has been verified and your HRA is active for reimbursements. | No action needed — you can now submit reimbursement claims. |
Pending | Your document is in the compliance review queue and has not yet been reviewed. | No action needed — allow several business days for review. If the status has not changed after 10 or more business days with no communication, contact Customer Experience. |
Declined | Your document could not be approved as submitted. | Check your email for the specific reason and re-upload with the corrected information. |
These statuses indicate whether your documentation has been reviewed or whether additional information is required.
When should I check my status?
Review your status after:
Uploading proof of coverage.
Updating your health insurance.
Renewing your health plan.
Receiving an email requesting additional documentation.
When does this article not apply?
This article applies only to employees using HRA Hub for an ICHRA.
It does not apply to QSEHRA participants using the Take Command Member Portal.
Key takeaway
HRA Hub allows ICHRA participants to monitor the review status of their Proof of Coverage from the Dashboard or Benefits section.