Employees can check their Proof of Coverage (POC) status in their Take Command account under the Health Insurance section.
QSEHRA Benefits
If your employer offers a QSEHRA benefit, you can log into your Take Command portal and view your Proof of Coverage status directly from your dashboard.
You may see one of the following statuses:
Compliant
Non-Compliant
Reviewing
Expired
What does “Compliant” status mean?
Your Proof of Coverage has been reviewed and accepted.
Your health insurance meets HRA requirements.
You can submit reimbursements if you are otherwise eligible.
No action is required unless your coverage changes or expires.
What does “Reviewing” status mean?
Your documents were submitted and are being reviewed.
No action is required while under review.
You may be contacted if additional information is needed.
Reimbursements may be limited until approval is complete.
What does “Action Required” status mean?
Your submission is incomplete or missing required information.
Common reasons include:
Missing your name on the document
Missing insurance company or plan name
Missing coverage dates
Missing premium amount (if requesting premium reimbursement)
Document is unclear or outdated
To resolve:
Navigate to the Health Insurance section of your portal
Select the Edit icon
Upload updated documentation or complete the missing information requested
If you intended to waive your benefit instead, please contact our Customer Experience team to assist with resetting your account.
What does “Expired” status mean?
Your previously approved Proof of Coverage is no longer current.
This can happen during required compliance checks.
It may also occur if your document is outdated.
To resolve:
Upload a current document showing active coverage.
Ensure the document includes all required details (name, plan, active coverage).
Reimbursements are not allowed while your status is expired.
ICHRA Benefits (HRA HUB)
If your employer offers an ICHRA benefit through the HRA HUB platform, you can log into your portal and check your coverage status from either:
Your dashboard
The Benefits tab on the left-hand side menu
Within the Benefits section, you can review your uploaded coverage documents and monthly premium submissions under the Additional Premiums section.
In the HRA HUB platform, Proof of Coverage and monthly premium submissions are reviewed by our Claims Team to confirm eligibility requirements are met.
You may see one of the following statuses:
Approved
Pending
Declined
What does “Approved” status mean?
Your Proof of Coverage has been reviewed and accepted.
Your health insurance meets HRA requirements.
You can submit reimbursements if you are otherwise eligible.
No action is required unless your coverage changes or expires.
What does “Pending” status mean?
Your documents were submitted and are being reviewed.
No action is required while under review.
You may be contacted if additional information is needed.
Reimbursements may be limited until approval is complete.
What does “Declined” status mean?
Your submission could not be approved.
Common reasons include:
The document does not show active coverage
Required details are missing
The plan does not meet HRA requirements
To resolve:
Review the reason provided in your account.
Upload a new document with complete and valid information.
Resubmit for review.
What information must my Proof of Coverage include?
Your document must clearly show:
Your name
Insurance company or plan name
Proof that coverage is active
A recent date
Premium amount (only if requesting premium reimbursement)
If one document does not include all details, you can upload multiple documents.