Take Command Customer Experience can be reached by chat, phone, or email for assistance with ICHRA and QSEHRA accounts.
How do I contact Take Command Customer Experience?
You can contact Customer Experience using any of the following methods:
Chat
Sign in to your Take Command account.
Select the chat icon in the lower-right corner of the screen.
Phone
1-855-TCH-HRAS (1-855-824-4727)
Which contact method should I use?
Choose based on your situation:
Chat — best for quick questions, portal navigation help, or checking status.
Phone — best for urgent or complex issues where you need real-time assistance (e.g., enrollment deadlines, portal lockouts).
Email — best for non-urgent questions or when you need to attach supporting documentation (screenshots, insurance cards, claim details).
What are Customer Experience hours?
Customer Experience is generally available:
Monday through Friday
8:00 AM to 6:00 PM Central Time
Support availability may vary during company holidays or special business hours.
What if I need help outside of business hours?
If you contact us outside of Monday–Friday, 8:00 AM–6:00 PM CT, Tailor C (AI powered) can help you. You can also send an email to support@takecommandhealth.com and a Customer Experience representative will follow up on the next business day.
What can Customer Experience help with?
Customer Experience can assist with questions about:
Health insurance enrollment — including status stuck in Pending or In Progress, plan selection errors, and eligibility start dates
Reimbursements — checking claim status, locating reimbursement statements, and resolving missing or incorrect amounts
Proof of coverage — uploading documentation, verifying submission status, and resolving compliance issues
Member Portal and Admin Portal access — login problems, broken links, and permission issues
Plan cancellations and coverage changes — including qualifying life events (marriage, new dependent, job change, loss of coverage)
Account administration — adding or removing employees and admins, updating company profile information
Payments and billing — premium payment issues, refund requests, and unexpected charges
ICHRA and QSEHRA plan questions — allowance amounts, HRA mechanics, and employer plan setup
What information should I provide when contacting Customer Experience?
To help resolve your issue more quickly, include:
Your full name
Your role (employee, employer, or broker)
Company name, if applicable
A brief description of your question or issue
Screenshots or supporting documentation, if available
Any relevant error messages or claim information
Providing complete information helps Customer Experience investigate your request more efficiently.
When does this article not apply?
This article explains how to contact Take Command Customer Experience.
It does not provide instructions for submitting reimbursements, updating insurance information, or managing your HRA benefits through the Member Portal.
Key takeaway
Take Command Customer Experience is available by chat, phone, and email during normal business hours to assist employees, employers, and brokers with questions about ICHRA, QSEHRA, reimbursements, portal access, and account administration.