Take Command: Contacting Customer Experience and Support Hours

Sign in to your Take Command account.

Select the chat icon in the lower-right corner of the screen.

1-855-TCH-HRAS (1-855-824-4727)

support@takecommandhealth.com

Chat — best for quick questions, portal navigation help, or checking status.

Phone — best for urgent or complex issues where you need real-time assistance (e.g., enrollment deadlines, portal lockouts).

Email — best for non-urgent questions or when you need to attach supporting documentation (screenshots, insurance cards, claim details).

Monday through Friday

8:00 AM to 6:00 PM Central Time

Health insurance enrollment — including status stuck in Pending or In Progress, plan selection errors, and eligibility start dates

Reimbursements — checking claim status, locating reimbursement statements, and resolving missing or incorrect amounts

Proof of coverage — uploading documentation, verifying submission status, and resolving compliance issues

Member Portal and Admin Portal access — login problems, broken links, and permission issues

Plan cancellations and coverage changes — including qualifying life events (marriage, new dependent, job change, loss of coverage)

Account administration — adding or removing employees and admins, updating company profile information

Payments and billing — premium payment issues, refund requests, and unexpected charges

ICHRA and QSEHRA plan questions — allowance amounts, HRA mechanics, and employer plan setup

Your full name

Your role (employee, employer, or broker)

Company name, if applicable

A brief description of your question or issue

Screenshots or supporting documentation, if available

Any relevant error messages or claim information

Claim denial or reimbursement dispute — the claim ID or submission date, the denial reason shown in your portal (even if it's vague), the document(s) you submitted, and whether the same claim type was previously approved.

Payment or billing issue — the charge amount and date, the amount you expected, and whether your bank has confirmed no block on their end.

Portal access or locked field — the specific section or field that is inaccessible (for example: Health Insurance tab, Edit button, payment method), and a screenshot.

Enrollment status not updating — the action you completed (for example: enrolled, waived, submitted proof of coverage), the date you completed it, and your current portal status.

Mid-year plan change request — the type of change (for example: allowance adjustment, new eligibility class, waiting period), the requested effective date, and the number of employees affected.

Missing payroll report or documentation — the report name or type (for example: monthly reimbursement statement, PCORI filing), the plan year and month it should cover, and whether it previously generated successfully.

Call during business hours (Mon–Fri, 8 AM–6 PM CT) for the fastest response on urgent issues.

If calling outside business hours, send an email to support@takecommandhealth.com with your deadline date in the subject line (e.g., 'Payroll cutoff July 28 — proof of coverage blocked'). This helps CX prioritize your case when they open.

If you contact us by chat and your issue cannot be resolved in that session, ask the agent to flag your ticket as urgent with your deadline date.

Contact Customer Experience by phone or email — do not attempt to create a new admin account, as this can cause data conflicts.

Include your company name, the name and email of the former admin, and your own name and contact details.

CX can verify account ownership and transfer administrator access to a new contact.

Contact Customer Experience by email at support@takecommandhealth.com.

Include your company name, the employee's name and termination date, the charge amount and date, and any supporting documentation (e.g., termination confirmation from your records).

CX will review the billing history and initiate a refund if applicable. Include 'Billing review request' in your subject line.