Updating your email address in Take Command depends on your account type. Employees whose accounts were created by an employer cannot change their own email address — that change must be made by Customer Experience. Employers and admins may be able to update their email through Settings, but in many cases this also requires CX. If you need to change the email on your account, contact Customer Experience directly with your full name, company name, and the new email address you want to use.
Can I change my email address myself?
Log in to your Take Command account.
Navigate to Settings.
Locate the Email Address field.
Enter your new email address.
Select Save Changes.
Important: Most employees cannot change their own email address through the portal. If your account was created by your employer, the email address is tied to the enrollment record your employer set up. Changing it requires Customer Experience to update it on the backend. Attempting to change it through Settings may not work or may create a duplicate account.
If the save is successful, your updated email address will be used for future account communications and login access. If you see an error, or if the email field is not editable, contact Customer Experience — the change may need to be made on the backend.
Can I update my password at the same time?
Yes. While updating your email address, you can also update your password from the Settings page.
After making changes, select Save Changes to apply the updates.
What if I don't receive a confirmation email?
Check your:
Inbox
Spam or junk folder
Email filters
If you still do not receive confirmation or cannot access your account, contact support for assistance.
When to contact Customer Experience for an email change
Contact Customer Experience directly if any of the following apply:
You are an employee and your account was set up by your employer — self-service email changes are not supported for these accounts.
The email field in Settings is greyed out, not editable, or returns an error when you try to save.
You are locked out of your account because the email on file is wrong — you cannot receive a password reset to an incorrect address, so CX needs to update it before you can sign in.
An employee was added to the system with a typo in their email and cannot receive their welcome email.
When contacting CX, include your full name, company name, the current email on the account (if you know it), and the new email address you want to use.
Key takeaway
To update your email address, log in to your Take Command account, open Settings, enter your new email address, and save your changes.