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HRA Hub: Employee dashboard guide

This article is for employees enrolled in a QSEHRA or ICHRA through Take Command who want to understand the information displayed on their HRA Hub dashboard.

Written by Support

The Employee Dashboard is your central hub for managing your HRA benefit, including viewing your allowance, reimbursement status, coverage information, tasks, and account activity.

What can I do from the Employee Dashboard?

The Employee Dashboard provides a summary of your HRA account and helps you:

  • View your available allowance

  • Track reimbursement requests

  • Check proof of coverage status

  • Complete required onboarding tasks

  • Review recent account activity

  • Access reimbursement and coverage tools

The dashboard is the first page you see after logging in to HRA Hub.

What information is displayed on the dashboard?

Depending on your plan and account status, your dashboard may include:

  • Available allowance balance

  • Reimbursement history

  • Pending reimbursement requests

  • Coverage verification status

  • Employer benefit information

  • Upcoming action items or notifications

The information shown updates as claims, reimbursements, and coverage reviews are processed.

What does my available allowance mean?

Your available allowance is the amount currently available for reimbursement under your HRA.

This amount:

  • Is determined by your employer's benefit design

  • May increase as new monthly allowances become available

  • Is reduced when reimbursements are approved

  • May differ from your annual benefit amount

The available balance reflects what is currently eligible for reimbursement.

How do I check my reimbursement status?

You can view reimbursement activity directly from your dashboard.

Common statuses include:

Status

Meaning

Pending Review

Documentation is being reviewed

Approved

The reimbursement has been approved

Scheduled

Payment is included in an upcoming reimbursement run

Reimbursed

Payment has been issued

Denied

Additional information or correction is required

Select a reimbursement to view additional details.

How do I check my Proof of Coverage status?

Your dashboard displays your current coverage verification status.

Common statuses include:

Status

Meaning

Active

Coverage has been approved

Reviewing Coverage

Documentation is under review

No Proof of Coverage

Documentation has not been submitted

Action Needed

Additional information is required

You must have approved qualifying coverage to receive tax-free reimbursements.

What should I do if the dashboard shows Action Needed?

If your dashboard displays an Action Needed message:

  1. Open the notification or task

  2. Review the requested information

  3. Upload any required documentation

  4. Submit updates through the portal

  5. Monitor your account for status changes

Prompt action helps prevent reimbursement delays.

How do I submit a reimbursement request from the dashboard?

To submit a reimbursement request:

  1. Log in to HRA Hub

  2. Select Submit Expense or Request Reimbursement

  3. Enter expense details

  4. Upload supporting documentation

  5. Submit the request for review

You can monitor the reimbursement status from the dashboard after submission.

How do I update my health insurance information?

To update coverage information:

  1. Navigate to the Health Insurance section

  2. Select the option to update coverage

  3. Upload new proof of coverage documentation

  4. Confirm coverage dates and plan information

  5. Submit for review

Coverage updates may be required after plan changes or renewals.

Why does my dashboard look different from another employee's?

Dashboard information varies based on:

  • Your HRA type (QSEHRA or ICHRA)

  • Employer benefit design

  • Participation status

  • Submitted claims

  • Coverage verification status

  • Available platform features

Not all employees see the same dashboard sections.

What if information on my dashboard appears incorrect?

If information appears inaccurate:

  1. Verify that all recent submissions have been processed

  2. Check reimbursement and coverage statuses

  3. Review any outstanding Action Needed requests

  4. Contact Take Command Support if the issue remains unresolved

Recent updates may take time to appear after review.

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