The Employee Dashboard is your home page in HRA Hub, where you can view your HRA benefit, reimbursement activity, health insurance status, and any actions required to manage your account.
This article describes the HRA Hub employee dashboard. If your portal looks significantly different — for example, different menu names, missing sections, or a different layout — you may be using the legacy Take Command platform. The two versions have different navigation and layouts. If you’re unsure which version your employer uses, contact Customer Experience.
What is the Employee Dashboard?
The Employee Dashboard provides a summary of your HRA account after you sign in.
From your dashboard, you can quickly view:
Your available HRA allowance
Reimbursement activity
Proof of coverage status
Required tasks and notifications
Employer benefit information
Recent account activity
Dashboard information updates as your account is processed.
What if a dashboard section or menu item is missing?
Missing sections — such as Health Insurance, Reimbursements, Settings, or Add Expense — are not a browser or cache issue. They indicate a backend account configuration problem that will not be resolved by refreshing, clearing cache, or logging out and back in.
The most common reasons a section or button is missing:
Your employer has not completed account setup or activated your HRA benefit
Your proof of coverage has not yet been approved (Add Expense will appear only after approval)
Your employer's plan does not include that feature (e.g., some plans do not allow medical expense reimbursements)
Your eligibility start date has not yet arrived
You are using the legacy Take Command portal instead of HRA Hub — the two platforms have different navigation and not all sections have the same names
Contact Customer Experience and include your name, employer name, and a screenshot of your portal. Do not continue browser troubleshooting — these issues require backend review.
What can I do from the dashboard?
You can use the dashboard to:
Monitor your available allowance.
Track reimbursement requests.
View proof of coverage status.
Complete onboarding tasks.
Submit reimbursement requests.
Update your health insurance information.
The dashboard serves as the central location for managing your HRA.
If action buttons (such as Add Expense, Edit, or Cancel) are grayed out or not visible, this may indicate your account is in a specific state — for example, proof of coverage not yet approved, or a plan end date not yet reached. Contact Customer Experience (CX) if you cannot perform an expected action.
What if my dashboard balance or allowance appears incorrect?
If your available balance or allowance shows $0 or an unexpected amount:
Your proof of coverage may not yet be approved — monthly allowances are credited only after your coverage documentation is verified.
Your allowance for previous months may have already been fully applied to approved claims.
You are early in the plan year and no monthly allowances have accumulated yet.
Your employer's plan may not allow medical expense reimbursements — only premiums may be eligible.
If you believe the balance is incorrect after verifying the above, contact Customer Experience with your name, company, and a screenshot of your Current Year Balance.
What if payment information, banking details, or AutoPay show as 'Pending' or are missing?
AutoPay and payment information are configured at the carrier level — not through the Take Command portal. If these fields show as 'Pending' or are not visible:
AutoPay: Contact your insurance carrier directly to set up or confirm AutoPay for your premium. Take Command does not manage AutoPay on your behalf.
Banking details: Reimbursements from your employer are processed through your employer's payroll — Take Command does not collect or store your bank account information for reimbursement.
If a 'Payment Information' section is not visible at all in your portal, contact Customer Experience — this may indicate an account configuration issue.
What if I can't add, edit, or remove a dependent?
Dependent management options are only available during active enrollment windows or after a Qualifying Life Event (QLE) is approved. If the dependent controls are missing or greyed out:
Outside an enrollment window: Changes are not permitted until the next Open Enrollment or a QLE occurs.
During an active QLE: Navigate to the Health Insurance section and use the QLE workflow to update your dependents.
If the Family or Personal Info section is missing entirely from your portal: Contact Customer Experience — this is a backend account configuration issue.
Why does my dashboard look different from another employee's?
Dashboard information varies based on:
Your HRA type (ICHRA or QSEHRA)
Your employer's benefit design
Your participation status
Submitted reimbursements
Proof of coverage status
Features enabled by your employer
Not every employee sees the same dashboard sections. If your available allowance shows $0 or is not displaying, your proof of coverage may not yet be approved or your eligibility start date may not have arrived yet. If your dashboard looks significantly different from guidance you have received, confirm you are using the correct portal version — the legacy Take Command portal and HRA Hub have different layouts.
What if information appears incorrect?
If dashboard information appears inaccurate:
Confirm recent submissions have been processed.
Review any pending reimbursement or proof of coverage requests.
Complete outstanding Action Needed tasks.
Refresh the page or sign in again.
Contact Take Command Customer Experience if the issue continues.
Note: If sections are missing from your dashboard or buttons are disabled, refreshing or signing back in will not resolve the issue — these are backend account configuration issues. Contact Customer Experience directly rather than continuing browser troubleshooting.
Dashboard terminology: why does my balance show under a different label?
The label used for your HRA balance varies depending on your portal version and HRA type. All of the following refer to the same concept — the funds currently available for reimbursement:
Current Year Balance
Available to Spend
HRA Balance
Monthly Allowance (this may show the per-month amount, not the total accumulated balance)
Unused Allowance
If none of these labels appear on your dashboard, the balance display may not yet be active for your account — this is typically because your proof of coverage has not been approved, or your eligibility start date has not yet arrived. Contact Customer Experience if you have approved proof of coverage and your eligibility start date has passed but no balance is visible.
Updating payment method — credit card vs. bank account
Your premium payment is made directly to your insurance carrier, not through Take Command. The 'Payment Information' or 'AutoPay' section in your Take Command portal (when visible) may show the payment method on file with your carrier — but Take Command cannot change it on your behalf.
To update your payment method:
Log in to your insurance carrier's member portal directly.
Navigate to the Billing or Payment section.
Add or update your credit card, bank account, or ACH details there.
If you need help identifying which carrier portal to use, check the plan name shown in your Take Command Health Insurance section and search for that carrier directly. If the portal's Payment Information section is missing entirely, contact Customer Experience — this is a backend configuration issue.
Administrator compliance records and employee notice delivery confirmation
If you need to confirm that required employee notices (such as ICHRA notices) were sent and the exact delivery dates — for example, for an audit requiring proof that notices were sent at least 90 days before the plan year:
Employee notices are viewable from the employee's own Member Portal, not the Admin Portal.
For audit purposes, contact Customer Experience and request confirmation of notice delivery dates for specific employees. Include your company name, employee names, and the plan year in question.
CX can provide a delivery confirmation for compliance documentation purposes.
Note: The Admin Portal does not display notice delivery history or timestamps — this is by design. Always request confirmation from CX when audit documentation is required.
When does this article not apply?
This article provides a general overview of the Employee Dashboard.
It does not explain individual dashboard features in detail.
Key takeaway
The Employee Dashboard is the central location for managing your HRA, including your allowance, reimbursements, proof of coverage, and account notifications.