For those who submitted health insurance applications for a plan with one of the "Extra Step" carriers, these applications require an additional action from the employee to make the initial binder payment and/or enable recurring payments for future months.
AutoPay is available for health insurance plans purchased directly through Take Command. Plans purchased outside of Take Command may require manual setup to enable AutoPay, and eligibility depends on specific steps being followed. For QSEHRA plans, payment management is handled directly by your insurance carrier. Take Command does not provide payment processing or autopay for these plans.
We sent an initial email with instructions on making these payments along with a following reminder with the information below:
Take Command's framework provides guidance on managing payments efficiently. For non-QSEHRA plans, recurring payments can be enabled on the Take Command platform or directly with your carrier. For QSEHRA plans, you must contact your carrier to handle full payment setup.
If you haven't made either your binder payment or enabled recurring payments (sometimes called autopay or automatic payments), please make time to do that as soon as possible or your insurance coverage will be at risk for cancellation.
Remember to update your AutoPay details annually with your carrier for uninterrupted coverage.
Log into your member portal on your insurance company's website and locate payment settings.
You may have to create a login if you are a new member. Contact the insurance company if you need help. If you cannot find 'Payment Settings,' look for options like "Billing," "Payments," "Account," or "Profile" as different carriers may use varied labels. For further assistance, use the contact number listed on your insurance ID card.
If your initial binder payment is paid (by you or Take Command) but you haven't enabled recurring payments (or don't remember if you did), please log into your insurance carrier's member portal and make sure those are enabled/turned on to make sure monthly payments aren't missed and your coverage isn't put at risk.
For more details, check the troubleshooting steps to ensure recurring payments are correctly enabled. If you recently updated an AutoPay method, there may be a delay before changes reflect. You will receive a confirmation email once the update is complete.
Where can you find your AutoPay payment details from Take Command to make your premium payments?
Log into your Take Command portal. Payment details are viewed by clicking 'Settings' on the left side of screen, then 'Payment Information'.
2. Copy the payment details and enter them on your insurance company's site. Clicking the document icon allows you to copy the information. Clicking the eye icon will show you the digits. Protect this information. It is only authorized to make your premium payment. If requested, list your name as bank account owner. The account is checking and the bank name is "Trans Pecos Bank".
Always verify the accuracy of entered payment details and double-check that recurring payments are turned on. When changing payment methods, confirm that billing address and ZIP code are accurate. Follow any verification processes, like microdeposits, as instructed by your carrier.
If you have questions or need help, please reach out to the Take Command Support team (214-866-7757).
Extra-Step Carriers:
ConnectiCare | Payment - Binder & Recurring | Employee needs to call carrier to make binder payment and set up recurring |
Health First Health Plans | Payment - Recurring | Recurring must be set up by Employee |
Denver Health Medical Plan | Payment - Binder & Recurring | Employee must contact the carrier to make payment, and will need to do this each month |
Dean | Payment - Recurring | Employee needs to contact carrier to set up recurring payment |
Sentara (fka Optima) | Payment - Binder & Recurring | Employee needs to call carrier to make binder payment and set up recurring |
CareSource | Payment - Binder & Recurring | Employee needs to call carrier to make binder payment and set up recurring |
Cigna - CO Connect For Health Submitted | Payment - Recurring | Employee needs to call carrier to set account to recurring |
Molina | Payment -Binder & Recurring | Employee needs to call carrier to make binder payment and set up recurring |
Horizon BCBS | Payment - Binder & Recurring | Employee needs to call carrier to make binder payment and set up recurring |
Independence BC | Payment - Binder & Recurring | Employee needs to call carrier to make binder payment and set up recurring |
Emblem Health | Payment - Binder & Recurring | Employee needs to call carrier to make binder payment and set up recurring |
Community Health Options | Payment -Binder & Recurring | Employee needs to call carrier to make binder payment and set up recurring |
AmeriHealth | Payment - Binder & Recurring | Employee needs to call carrier to make binder payment and set up recurring |
Providence Health Plans | Payment- Recurring | Employee needs to call member services (1-800-878-4445) or the self service number (844-791-1467) to set up recurring. They can also do this in their Providence portal. |