Overview
Extra-Step carriers are insurance providers that require you to complete additional actions—such as making a payment or setting up autopay—after submitting your application to activate coverage.
Some insurance carriers require additional steps after your application is submitted to fully activate and maintain your coverage. These are known as “Extra-Step” carriers.
If your plan falls into this category, you may need to take action to complete your enrollment and/or set up ongoing payments.
What Are “Extra-Step” Carriers?
“Extra-Step” carriers require employee involvement beyond the initial application. This may include:
Making your initial binder payment
Setting up recurring (autopay) payments directly with the carrier
Completing other follow-up actions required by the carrier
These steps are required to ensure your coverage is active and compliant with carrier requirements.
How This Relates to Enrollment Types
Easy Enroll (Fully Managed)
Take Command submits the application
Autopay is fully managed (for eligible plans)
No additional employee action is typically required
Self-Enroll
You submit your application directly with the carrier
You are responsible for:
Linking your Take Command account (if applicable)
Setting up autopay with the carrier
Easy Enroll – Extra Step
Take Command submits your application
You may still need to take action after submission, such as:
Paying the initial binder
Setting up autopay with the carrier
Completing additional carrier-required steps
What to Do If Your Plan Is Extra-Step
Check your email for instructions from Take Command or the carrier
Complete your binder payment (if required)
Set up autopay with the carrier
Confirm your coverage is active
Save confirmation for your records
How You’ll Know Action Is Needed
If any action is required, you will receive an email with:
Clear instructions on what needs to be completed
Steps to take with the carrier
Any applicable deadlines
When No Action Is Needed
If you are in Easy Enroll and your plan is not marked as Extra-Step, no action is required
If autopay is already set up and confirmed, no further steps are needed
If you do not receive an email requesting action, you can assume no action is required
Why Acting Quickly Matters
If required steps are not completed:
Your coverage may be delayed, denied, or canceled
Payments may not be processed correctly
You could experience a gap in coverage
Prompt action is critical to ensure your plan stays active.
Always review the confirmation or instructions provided by the carrier to be sure no further action is required.
Need Help?
If you have questions or need support:
📞 Take Command Support: 1-855-TCH-HRAS (1-855-824-4727)