If you have an employee that is being rehired or is becoming re-eligible for the benefit you can reactivate the employee from your admin portal! During the month of termination, the employee remains eligible for the full reimbursement amount. Additionally, terminated employees retain access to the Take Command portal for 90 days post-termination to submit eligible expenses. During this period, their name will appear in the 'suspended' section of your roster and on reimbursement reports. After 90 days, their status changes to 'former.'
Autopay and Benefits Termination
To ensure autopay stops when an employee's benefits are terminated:
Set the Termination Date: Enter the employee’s benefits termination date in the system.
Verify Autopay Status: Autopay will finalize only after the official termination date has passed and the system confirms that benefits have ended.
Handle Errors: If any charges are processed in error after termination, request a formal review to arrange reimbursement.
Visit the 'Employee Roster' tab and depending on how long the employee has been terminated, you will click into either the 'Suspended' tab or the 'Former' tab. Employees retain portal access for 90 days post-termination, during which they appear in the 'Suspended' tab. After 90 days, their status changes to 'Former.'>
From there you can locate the employee and select the purple reactivate button next to their name. Ensure that you change their status to active rather than creating a new account to avoid duplicates.
You can enter in the EEs new hire date or the date they became re-eligible.
If your HRA has a waiting period, you can decide whether you would like the waiting period to re-apply or have the employee immediately eligible for the benefit. (Contact Take Command Support for help with adjusting the waiting period).
If a rehired employee cannot shop for health plans, ensure they are logging in with their active work email associated with the employer. Using a deactivated or personal email may cause access issues.
Common Portal Navigation Issues
Login Credentials After Termination: Employees do not need to create a new login after termination. They can continue using their existing credentials to access the portal.
Email Issues: Ensure employees use the correct email address associated with their account to avoid login problems.
