Understanding Subscription Renewals
When your Take Command plan is set to renew, the existing plan settings are carried into the new year. However, you are not obligated to stay locked into the renewed plan for the entire year.
Take Command operates on a month-to-month service model, ensuring that no long-term commitments or penalties are involved, offering flexibility for adjustments as per organizational needs.
Please note, Take Command does not offer the option to pause an HRA account or subscription. If a pause is needed, the only alternative is to cancel and reactivate the account as necessary.
Flexibility After Renewal: You can cancel your plan even after it renews. There is no required notice period for cancellations. For example, you can select the last day of a month in the admin portal as your plan’s end date, and access will continue through that day. Your subscription ends after that date.
Plan Changes: If you wish to make design changes to your plan (e.g., adjustments to allowances or eligibility requirements), these changes must be finalized before the renewal deadlines to ensure updated employee notices and documents for the upcoming plan year.
To cancel your subscription, follow these steps:
Admin Login: Log in as the organization’s account administrator to the Take Command portal.
Navigate to the Plan & Billing Tab: Locate the cancellation option under the 'Plan & Billing' section in your admin portal settings.
Set the Cancellation Date: Choose the exact cancellation date, with the recommendation of setting it for the last day of a month to align with billing cycles.
Provide Feedback: Optionally, add any cancellation comments or feedback during this process.
Confirmation: Submit your request and await a confirmation email, which may include materials like templates for notifying employees if needed.
You can cancel the HRA anytime in your admin portal settings. Click into the 'Plan & Billing' tab and select cancel plan. There is no required notice period for cancellations. For example, you can select the last day of a month in the admin portal as your plan’s end date, and access will continue through that day. Your subscription ends after that date.
Simply navigate to the 'Plan & Billing' tab in your admin portal and select 'Cancel Plan' to initiate the cancellation process.
Policies are set to expire automatically at the end of the year unless specific instructions for renewal are provided. This eliminates the need for explicit cancellation under standard circumstances, especially for December terminations.
Submitting a Non-Renewal Request
If you want your subscription to end at the conclusion of your current term, such as by December 31, 2025, you must complete a non-renewal form. This ensures that your subscription will not carry over into the next plan year.
Filling Out the Form: The designated non-renewal form is the required method to submit your request. Once the form has been submitted, your subscription is set to end on the specified date, such as the end of your term. No further action will be required.
Preventing Automatic Renewal: If you do not see an option to cancel your plan through other means, submitting this form is the primary step to ensure non-renewal. Once completed, your plan will terminate at the end-of-term date, preventing it from renewing into the next year.
Clarification on Renewal Emails
A common misunderstanding arises from renewal emails. It’s important to note that:
These emails are reminders of regular monthly billing for your Take Command platform and do not signify automatic renewals for the next plan year.
Important Notes:
Additionally, employers should directly communicate any service termination details with their employees, as Take Command does not manage this notification.
Flexibility to cancel plans anytime without prior notice
Detailed instructions available for non-renewal to ensure complete control over plan transitions.
Employees can also submit claims for eligible expenses incurred before the service termination date within a 90-day window, ensuring adequate time for reimbursements.
If your employees have active coverage, their insurance plans will continue unaffected after a QSEHRA cancellation. Employees may keep their plan by paying premiums directly to the insurance carrier or cancel the coverage by reaching out to the insurer directly.
Furthermore, end-of-year tax documentation will be provided to employers, ensuring compliance and support for reporting needs.
The Take Command subscription will cancel the last day of the month you chose, and you will have access until then. Please be sure to download any reports before the cancellation is complete.
Additionally, ensure that any pending reimbursements are submitted before selecting the cancellation date to avoid missing deadlines.
We will still send any necessary end of year documentation for tax reporting purposes
For reactivating your QSEHRA account in the future, please contact the Take Command support team directly via email or phone. They will provide the necessary details and guidance to reinstate your account.