My Info: Doctors
The ‘Doctors,’ sections contains optional elements to help you find a health plan best suited for your needs. This sections allows you to search your preferred provider/specialist, and later we can advise if that provider is covered in each plan option. They will be added to your recommended plans.
Stepper: Look for "My Info" in green on the top stepper and the active step on the left navigation bar.
Search: Select a doctor based on the entered zip code in the previous step
Search by doctor or specialist name
Search by doctor address
Able add more than one doctor or specialist
Able to add different types of doctors or specialists
Once complete, review your selections and click Continue (or skip if you are not answering the question.)
What to Do If You Cannot Find Your Doctor?
If you encounter difficulties in finding your desired doctor, here are some troubleshooting steps to consider:
Verify Search Criteria: Double-check the search criteria provided, including the doctor's name, specialty, and location details such as address, city, or ZIP code. Ensure that the information entered is accurate.
Check Spelling and Details: Ensure that you have entered the correct spelling of the doctor's name and any other relevant details such as specialty or clinic name.
Verify Address: Double-check the address you entered. Minor errors in address input can lead to inaccurate search results. Ensure that the address is complete and accurate.
Contact Support: If you still cannot find your doctor, reach out to our customer support team for assistance. They can help troubleshoot the issue and provide alternative solutions or recommendations.
My Info: Hospitals
The ‘Hospital’ section contains optional elements to help you find a health plan best suited for your needs and works much like the doctors search.
Stepper: Look for "My Info" in green on the stepper and the active step on the left navigation bar.
Search: Select a hospital based on the entered zip code in the previous step.
Search by hospital or medical facility name: Name, Address, City, State
Search by hospital address
Able add more than one hospital or medical facility
Able to add different types of hospitals or medical facilities
Once complete, review your selections and click Continue (or skip if you are not answering the question.)
What to Do If You Cannot Find Your Hospital?
If you encounter difficulties in finding your desired hospital or medical facility, here are some troubleshooting steps to consider:
Verify Search Criteria: Double-check the search criteria provided, including the hospital or facility’s name, specialty, and location details such as address, city, or ZIP code. Ensure that the information entered is accurate.
Check Spelling and Details: Ensure that you have entered the correct spelling of the hospital’s name and any other relevant details such as specialty or clinic name.
Verify Address: Double-check the address you entered. Minor errors in address input can lead to inaccurate search results. Ensure that the address is complete and accurate.
Contact Support: If you still cannot find your doctor, reach out to our customer support team for assistance. They can help troubleshoot the issue and provide alternative solutions or recommendations.
The ‘prescriptions’ sections are optional elements to help you find a health plan best suited for your needs. This document will cover details regarding medication search and handling situations where you cannot find your prescription within our system.
My Info: Prescriptions
Stepper: Look for "My Info" in green on the stepper and the active step on the left navigation bar.
Search: Select a prescription based on the entered zip code in the previous step.
Search by medication or prescription
Search by prescription: ongoing use for prescriptions, branded vs generic, prescriptions by dose. Input details such as the medication name, dosage amount (e.g., mg or ml) and frequency of intake provided by your healthcare provider. The best practice is to check the actual label on your prescription packaging.
Able add more than one medication or prescription
Able to add different types of medication or prescription
Once complete, review your selections and click Continue (or skip if you are not answering the question.)
What to Do If You Cannot Find Your Prescription?
If you encounter difficulties in finding your prescription or routine medication, consider these troubleshooting steps:
Double-Check Information: Ensure that you've entered the medication name correctly. Check for any alternative names or generic equivalents that may be listed under different terms.
Contact Support: Reach out to our customer support team for assistance. Provide them with details about the medication you're trying to find, including the name, dosage, and any other relevant information.
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