Employees submit medical expenses in HRA Hub by uploading eligible receipts and required documentation, and approved claims are reimbursed up to their available HRA allowance after review.
What is a medical expense in HRA Hub?
A medical expense is any cost incurred for the diagnosis, treatment, prevention, or care of a health-related condition. This includes a variety of services and purchases that directly contribute to your well-being and medical needs. To confirm the eligibility of specific medical expenses, consider utilizing external resources such as the FSA Eligibility List once there, filter by HRA and you should be able to see it. This list provides a comprehensive catalog of items that may qualify for reimbursement, helping you verify their eligibility before incurring expenses.
Eligible expenses typically include:
Doctor's visits: Fees for consultations, treatments, or procedures by medical professionals.
Prescription medications: Costs of prescribed drugs used to treat or manage a health condition.
Hospital services: Fees for inpatient or outpatient care, including surgeries, diagnostics, and therapies.
Medical equipment and supplies: Purchases of necessary medical devices, such as crutches, insulin pumps, or hearing aids.
Vision and dental care: Costs associated with routine dental checkups, cleanings, eyeglasses, or contact lenses, if covered by the company's plan.
Eligible medical expenses typically align with government regulations (such as IRS guidelines in the U.S.), and only expenses that meet the company's reimbursement policy will be approved.
How to submit a medical expense reimbursement
Step-by-step submission process in HRA Hub
Log in to your HRA Hub employee portal
Navigate to “Medical Expenses” or click “Add Expense”
Select the family member the expense applies to
Enter expense details:
Date of service
Cost
Description of the service or item
Upload required documentation (see below)
Attest that:
The expense is eligible under IRS rules
The expense has not been reimbursed elsewhere
Your coverage is active (if required by your plan)
Submit the claim for review
Required documentation for reimbursement
Claims must include clear, verifiable proof
Each submission must include documentation showing:
Patient name
Provider or pharmacy name
Date of service (not billing date)
Description of service or item
Amount paid or owed
Acceptable documents include:
Itemized receipts
Invoices marked “paid”
Explanation of Benefits (EOB)
Pharmacy receipts
Medical billing statements
If multiple documents are required, they should be combined into a single upload file when possible.
How reimbursement approval works
All claims go through a structured review process
1. Submission
Your claim is submitted through HRA Hub.
2. Claims review
The claims team verifies:
Expense eligibility under IRS and plan rules
Completeness of documentation
Accuracy of service date and cost
Proof of coverage requirements (if applicable)
3. Status updates
You may see one of the following statuses:
Pending → Under review
Approved → Eligible for reimbursement
Rejected → Missing documentation or ineligible expense
4. Reimbursement payment
Once approved:
The reimbursement is issued through your employer’s payroll or reimbursement cycle
Payment timing depends on your company’s schedule
How reimbursement amounts are determined
You are reimbursed up to your available HRA allowance
Reimbursement depends on:
Your monthly or annual HRA allowance
Prior reimbursements already paid
Whether the expense is eligible under your plan
If your expense exceeds your remaining balance:
The unpaid portion may carry forward or remain unpaid depending on employer rules