Once you have signed in, (Sign in page) you will then be prompted to set up your Multi-factor Authentication (MFA) account with the authenticator app. Multi-Factor Authentication (MFA) adds an extra layer of security to your Take Command account by requiring a one-time passcode in addition to your username and password. This ensures advanced safety measures for your account.
Multi-Factor Authentication (MFA) ensures your account remains secure by requiring a second verification step, involving an authenticator app or email to generate a one-time code.
During the initial account setup, you can choose between an authenticator app or email for MFA setup. Once a method is finalized, this selection becomes permanent.
If using the authenticator app, you will see the QR code to use in your authenticator app. To set it up, download an authentication app like Google Authenticator, Authy, or Microsoft Authenticator. Scan the QR code or manually input the security key provided, then enter the one-time code generated by the app.
Troubleshooting Login Issues:
Refresh the login page by closing and reopening your browser.
Ensure you are using an updated browser like Google Chrome.
Clear your browser's cache and cookies, and disable autofill settings as needed.
Switch to another device if issues persist.
Reconfigure your MFA setup by following the instructions in the setup section.
If you choose the email method, you’ll need to authenticate your MFA with the code received in your email inbox. If you don’t see the email in your inbox, check your spam or junk folder. Ensure your email address is correctly linked to your account.
Once you have set up your chosen MFA method, it will be the default for future logins. To switch methods, you may need to reconfigure your MFA settings.