Managing your AutoPay details and verifying your insurance coverage in the Take Command portal is straightforward. This guide provides step-by-step instructions to help you access your AutoPay information, upload required documentation, and ensure your coverage is active.
Log in to your employee portal.
Click your name or initials in the top-right corner to open the menu.
You will need to select ‘Profile’ to view your profile page. On the profile page, locate the section displaying payment information for AutoPay. This section will be available if your company uses AutoPay and you have completed shopping.
This page will show cards for relevant information like ‘About’ or ‘Contact.’
If your company is on AutoPay and you have completed shopping, then you should see your payment information for AutoPay.
Finding AutoPay Sub-Account Details in the HRA Hub
If you are using the HRA Hub, you can locate your AutoPay sub-account details as follows:
Log in to the HRA Hub employee portal.
Click your name or initials in the top-right corner to open the menu.
Select Profile to access your profile page.
If your employer is on AutoPay and you have completed shopping, your AutoPay banking information will be displayed here.
You can share these details with your insurance carrier to enable them to pull premiums from the sub-account.
Details:
You will see:
the status of your account as either Active or Pending
the bank name
the ability to reveal or copy and paste the payment details.
You can make use of the ‘eye’ icon to reveal payment details OR the ‘paper’ icon to copy the details in order to paste in another window. If you need to provide these details to your insurance carrier, copy the payment information directly from your profile page.
Uploading Required Documentation
If you are on AutoPay and do not receive a monthly bill, you may need to upload proof-of-coverage documentation. To do this, request a document from your insurance carrier that includes the following details:
Your name.
Premium amount (if applicable).
Current date.
Plan name and provider.
Any required backdated coverage statements.
This document will serve as proof of coverage and can be uploaded as needed.
The account is always in YOUR name. If you are asked about the billing address you should give your home address.
Statuses for Subaccounts
An active status means that the subaccount can received funds from the company's disbursement account and the carrier can debit funds from the account too.
If an account is frozen or closed, then you will see a ‘Pending’ status for the subaccount. While the copy paste and viewing features are available this does not mean the subaccount can be used. Money will no successfully move in or out of this account.
