Employees can view their AutoPay account details in HRA Hub by navigating to their profile section, where they can see payment status, banking information, and access tools to view or copy their account details if their employer has enabled AutoPay.
Where to find AutoPay account details
AutoPay information is located in your employee profile
To access your AutoPay details:
Log in to your HRA Hub employee portal
Click your name or profile icon in the top-right corner
Select “Profile” from the dropdown menu
Open the section labeled AutoPay details (if available)
If your employer uses AutoPay and you are enrolled in a plan, this section will be visible.
What AutoPay account details include
Your AutoPay profile shows key payment information
Once AutoPay is active, you may see:
Your AutoPay account status (Active or Pending)
The bank or payment institution associated with your account
Payment routing or account details (masked or partial for security)
Options to reveal or copy account details using secure icons
These details are used to support automatic premium payments between your employer funding account and insurance carrier payments.
Understanding AutoPay account status
Status determines whether payments can be processed
Active status
Account is fully set up and operational
Payments can be sent and received
Premium funding and carrier payments can proceed normally
Pending status
Account setup is incomplete or under review
Payments may not be processed yet
Funds cannot reliably move in or out of the account
If your account shows Pending:
Your employer setup or bank verification may still be in progress
AutoPay may not yet be fully enabled for your plan