Skip to main content

How to Find Your Take Command HRA Welcome Email

This article is for employees who have been invited to join a Take Command HRA (ICHRA or QSEHRA).

Written by Jessica T

You’ll receive a Welcome email from Take Command with a unique, time-sensitive login link for your HRA.


​What to expect

You will receive a Welcome email from one of these addresses:

  • hello@takecommandhealth

  • support@takecommandhealth

The email subject will be “Welcome.”

What’s inside the email

The Welcome email contains:

  • A unique, time-sensitive link to log in to the Take Command platform

  • Helpful information about your HRA and how to use it

Steps to log in

  1. Wait for the Welcome email from Take Command.

  2. Look for an email from hello@takecommandhealth or support@takecommandhealth with the subject “Welcome.”

  3. Open the email and click your unique login link.

  4. Use the link within the time limit to access your HRA dashboard.

What if I don’t see the email?

  • Check your spam or junk folder.

  • Search your inbox for “Take Command” or “Welcome.”

  • If you don’t see the email within the timeframe your employer shared, contact your benefits administrator or Take Command support.- Search your promotions or other filtered folders for an email from "Take Command Health" or "HRA Hub."

  • Use keywords like "invite" or "HRA Hub" in your email search.

  • Verify that the email address associated with your Take Command account is correct. If you initially used a different email during registration, check that email account.

  • Request that the welcome email be resent to your registered email address and ensure your inbox has available storage space.

  • Add "Take Command Health" to your email client’s safe sender list to prevent emails from being filtered into spam or junk folders.

What if my login link is expired?

If your link is expired, you won’t be able to log in with it. Request a new login link from your employer or contact Take Command support to reset your access.Alternatively, you can go to the Take Command login page and select the "Forgot password" option. Follow the instructions to reset your password and regain access to your account.

Steps for Administrators

Resend the Welcome Email

  1. Navigate to the Employee Roster Tab in the Admin Portal.

  2. Locate the employee’s name and click the three dots next to it.

  3. Select "Send Welcome Email" from the dropdown menu.

Verify Employee Information

  • Ensure the employee’s email address is correctly entered in the system.

  • Confirm that the employee has been added to the roster and their eligibility date is accurate.

Did this answer your question?