To manage payments in the HRA Hub Admin Portal, go to Settings > Billing and use the Stripe customer portal to update payment methods, view invoices, and pay outstanding balances for your Take Command subscription.
What can I do in the Admin payment portal?
From the billing section, you can:
View current and past invoices
Update credit card or ACH payment methods
Pay outstanding or past-due invoices
Manage billing addresses
Access Stripe’s secure billing portal
All subscription payments are handled through Stripe’s customer billing system.
How do I access payment settings?
To access billing and payment tools:
Log in to your Take Command Admin Portal
Navigate to Settings in the left-hand menu
Select Billing
Click Update Payment Details
You will be redirected to the Stripe Customer Portal
From here, you can manage all billing-related actions.
How do I update my payment method?
To update your billing information:
Open the Stripe Customer Portal from Settings > Billing
Select + Add payment method
Enter new credit card or ACH bank details
Set the new method as default (if needed)
Save changes to apply updates
Your updated payment method will be used for future subscription invoices.
What do invoice statuses mean?
Invoice status indicates payment progress:
Paid
Payment completed successfully
No further action required
Unpaid / Open / Subscription
Invoice has been issued but not yet paid
Payment may still be pending
Failed / Retry
Payment attempt failed
Stripe may automatically retry payment
Draft
Invoice is not yet finalized
Typically occurs during account or billing adjustments
How does ACH billing work?
If using ACH payments:
Submit your banking information through the secure form
Verify your account using microdeposits (1–3 business days)
Enter the verification code found in your bank transaction
Confirm setup with Take Command billing support if required
Once verified, ACH becomes your default billing method.
Additional Notes
If you are updating an existing ACH account, use the same form and follow the same microdeposit verification steps.
For ICHRA accounts, notify your Take Command account manager or the Client Success team after submitting the form.
If microdeposits do not appear within 48 hours, you may need to resubmit the form to ensure the accuracy of your account details.
How do I pay a past due invoice?
If an invoice is unpaid:
Go to the Stripe Customer Portal
Locate the unpaid or overdue invoice
Click Pay Now
Confirm payment method
Submit payment
Once processed, the invoice status will update to Paid.