Overview
This documentation outlines how you can view invoices and manage payment details regarding your Take Command subscription using the Stripe customer portal, which has been integrated into the Take Command admin platform.
Navigating this Article
Where to Manage Payment Details:
This is where you can manage your company payment details, including updating payment information and paying past due invoices.
Login to Your Account
Navigate to Settings > Billing
Click on "Update Payment Details"
By clicking this option, you will be redirected to Stripe's customer portal.
From here, you can view invoices, edit payment details, and pay past due invoices.
Invoice Statuses:
Invoice statuses provide insights into the payment status of invoices generated for subscriptions. Within the customer portal, you can perform the following actions:
Paid: Indicates that the customer has successfully completed payment during checkout.
Unpaid/Subscription/Open: Denotes invoices that have not been paid yet or are associated with ongoing subscriptions.
Retry/Failed: Represents invoices where payment attempts have failed initially, and Stripe retries the payment automatically.
Draft: Invoices are placed in draft mode when an account is in collection status. Stripe does not automatically update payment information for these invoices.
Editing Billing Information:
Billing information can be edited and updated from the Stripe portal, including updating default payment methods or adding new ones (such as credit cards or ACH).
From Stripe's customer portal, select "+Add payment method"
Update your payment method
You may set a new default payment method or add additional payment methods as needed.
For ACH payments, follow the specific steps outlined in the ACH Payments section to complete the setup process.
ACH Payments:
ACH payments are eligible for customers with US bank accounts, ensuring wider accessibility to our services. To switch to ACH or update your ACH banking information, follow these steps:
Step-by-Step Instructions
1. Complete the ACH Authorization Form
Access the secure ACH authorization form provided by Take Command: ACH Information Form.
Fill out the form with your bank account details.
Submit the form to initiate the process.
2. Verify Your Bank Account
After submitting the form, monitor your bank account for two small microdeposits. These deposits will typically appear within 1-3 business days.
Locate the 6-digit descriptor code beginning with "SM" in the transaction descriptions of the microdeposits.
3. Notify Take Command
Send the 6-digit descriptor code to Take Command via your support conversation or notify the billing team.
This step is crucial to verify your account and complete the ACH setup.
Troubleshooting Common Issues
Missing Microdeposits: If you do not see the microdeposits within the expected timeframe, double-check your bank account details and resubmit the form if necessary.
Verification Code Submission: Ensure you provide the correct 6-digit code to avoid delays in the setup process.
Additional Notes
If you are updating an existing ACH account, use the same form and follow the same microdeposit verification steps.
For ICHRA accounts, notify your Take Command account manager or the Client Success team after submitting the form.
If microdeposits do not appear within 48 hours, you may need to resubmit the form to ensure the accuracy of your account details.
Billing Address Requirement:
Valid billing addresses must be provided, as it is necessary for assessing sales tax accurately.
Tax automatically calculates the taxes on all purchases and subscriptions accumulated during a Checkout session
Pay a Past Due Invoice:
To pay a past due invoice, Stripe provides a "Pay Now" button to facilitate immediate payment.