In-product help in HRA Hub allows employees and employers to access Take Command support directly from any screen using a help widget that provides chat and phone support without leaving the platform.
What is in-product help in HRA Hub?
In-product help is a built-in support feature that lets you connect with Take Command directly from the HRA Hub platform.
It provides quick access to:
Live chat with support
Phone support
Help and troubleshooting assistance
Guidance without leaving your account
This feature is available in both employee and employer portals.
Where do I find in-product help?
You can access help from any screen in HRA Hub.
To open in-product support:
Log in to your HRA Hub account
Look for the floating green circle with a question mark (?) in the bottom-right corner
Click the icon
Select your preferred support option
The help widget is always available while you are logged in.
At the bottom right of every screen in the employee and employer portals, you will see a floating green circle with a question mark in it.
Selecting that will open it up the chat option:
Chat with Take Command
Chat support allows you to:
Ask questions in real time
Get help with onboarding, claims, or coverage
Review past messages in the same conversation
Continue unresolved issues without starting over
This is the fastest way to get help for most issues.
Select the Messages or Send us a Message option to open the chat functionality.
Type in what you need help with or view previously sent messages and continue your chat with our amazing support team to get your questions answered.