This feature requires Business Plan

WhatsApp Business App Integration Capabilities

Message customers directly from both WA Biz app from your mobile phone and the Take App Inbox.
Send automated WhatsApp workflow messages in your own WhatsApp Business account

Go to Settings > WhatApp Business and Select "Both my mobile phone and Take App Inbox" option

Get Pre-requisite steps ready

You must have WhatsApp Business App account. If not, download WA Biz app and create a profile
Go to Meta Business Suite and add your WhatsApp Business phone number

Click "Connect with Facebook" and follow the steps on the Facebook dialog.

If you encounter error in the steps, please message us.

Important: You will not be able to use this function in the following countries

Unsupported countries

WhatsApp Business account phone numbers with country codes from the following countries are not supported:

WhatsApp Business account phone numbers with country codes from countries in the following regions or kingdoms are not supported:

Status: General status of your WhatsApp Business account
Verification status: With a verified account, you get more benefits such as (able to send more messages, or a verified badge.)
- You will need to submit business document to acquire a verified badge

Phone number status
- Connected: this status is required to use Take App Inbox function
- Pending/Rejected: if this status is shown, you will need to appeal to Meta for re-connection
Display name status
- Approved/Available_without_review/non_exist: any of these statuses means you are good to go (you can start sending and receiving messages)
- Pending_review: you can receive messages but you can't send
- Declined: you can't receive messages and can't send

Please note that some features may not be available on WhatsApp Business App once connected. Learn more