If you have not received your certificate, you will need to contact the DBS in order for them to issue a new one - unfortunately, we cannot do this for you.
You need to meet the following criteria to do so, the DBS cannot process a reprint request if:
The certificate has been accidentally lost or destroyed after you received it
The DBS certificate was issued more than 3 months ago (93 days) - a new application form will need to be submitted in this scenario, you should contact your HR Admin
A reprint of the certificate has already been dispatched and the copy has not yet been received
The DBS can process your request if all of the following points apply:
Your DBS certificate was issued over 14 days ago, but you haven’t received it - you can find out the date your certificate was issued on through online tracking
The reprint request has been made within 3 months (93 days) of the date of issue of your certificate
The address you request your certificate to be reprinted and sent to, matches the current address on your DBS application form
If you meet the criteria and need a Standard or Enhanced DBS reprint, you can follow the steps below:
Complete the DBS Reprint Form (Standard/Enhanced) - download from the link here
Send your completed form to DBSReprints@dbs.gov.uk
The DBS aim to process your request within 5 working days
If you need a Basic DBS certificate reprinted, here's what you need to do:
Allow 14 days from the dispatch date for it to be delivered - after 14 days, you can request a reprint of your certificate using your DBS online account
Note: A reprint will not be provided if a paper copy of your certificate was not requested on the application form submitted for processing. If you do not have a DBS online account (or your DBS online account is not linked to your DBS profile), you can request a reprint of your certificate by calling the DBS on 0300 0200 190.
You can see the full Government guidance on DBS certificate reprint here.