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Why wasn't my message delivered or sent?
Why wasn't my message delivered or sent?

Why didn't families receive my message?

Paige DeLozier avatar
Written by Paige DeLozier
Updated over a week ago

If your student’s contact has a valid cell phone number and your message wasn’t delivered it could be due to an issue with the carrier. 

Your contact shouldn't have any issues receiving your messages if they have the TalkingPoints for Families Mobile App or use the web version of the app. 

If contacts aren’t receiving your messages, please encourage them to go to the app store and download the TalkingPoints Mobile App for iOS and Android

You can also find these links on the Families page on our website. 

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