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How to Remove Message Badge Notifications
How to Remove Message Badge Notifications

Understand the cause behind persistent badge notifications for 'new messages' in the teacher app and web.

Kevin Chavez avatar
Written by Kevin Chavez
Updated over a week ago

Teachers may find that they have badge notifications indicating that they have new messages. However, upon looking through their message threads, they cannot find any new or unread messages. It is highly likely that unread messages from previous school years are causing the continuance of the notification badges. See the following instructions for how to read messages from previous school years, and remove the notifications!


  1. Go to your profile.

  2. Click "Settings."

  3. Scroll down and select "School year."

4. Choose a school year from which to view messages.

5. Verify any unread messages from that particular school year.


Once unread messages are marked as 'read,' the notifications will go away! In case you read the message and the badge still does not disappear, make sure to slowly scroll through the message thread so that the system registers the messages as 'read.'

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