How do I receive payment?
We pay venues by bank transfer on a monthly basis, and will always get the payment by the 10th of every month for the previous month's bookings. For example, you will receive payment by the 10th of March for all the bookings that took place in February.
How do the payments work?
Venues opt into our self-billing agreement. This allows us to invoice ourselves for the bookings we send you. More information on our self billing agreement here. Please note that you must be VAT registered to opt in to our self-billing invoice. These invoices are sent to you every month via email as a pdf attachment. However, you can also find your invoices on our venue portal. Read our step by step guide on how to find your invoices on the venue portal.
What to do If you haven't received payment
If your payment hasn’t arrived, it’s likely due to one of the following reasons:
Self-Billing Agreement Not Signed
We cannot process your payment until the self-billing agreement has been signed.
Incorrect or Mismatched Bank Details
Ensure the bank details you've provided are accurate and match the information we have on file. Any discrepancies may delay payment.
Confirmation of Test Payment
We may have sent a £1 test payment to verify your bank account. Please confirm receipt of this test payment so we can process the remaining balance.
If you've addressed all the above and still haven't received your payment, please contact our support team for further assistance.
If you'd like more information, reach out to hello@tallyworkspace.com or come on our live chat and a member of our team will be happy to help.