Your booking is confirmed when you get a “Booking confirmed” email and it shows as accepted in My Account & Bookings > Bookings. To get there, log in at tallyworkspace.com, click your name at the top right, then choose My Account & Bookings and Bookings in the left-hand menu. Until then it’s a request, so please don’t travel yet.
Why isn’t it confirmed straight away?
Instant Book spaces check availability automatically and confirm straight away.
Other spaces need the venue to accept. Not all venues have live availability with us, so they check first.
If your company needs admin approval, your request goes to an admin first, and only then to the venue. The space may no longer be free by the time it’s approved, so book early.
If your card payment didn’t go through, the booking is declined. Update your card and book again.
What do the statuses mean?
In My Account & Bookings > Bookings, your bookings are split into tabs: My Upcoming, All Upcoming (your whole team), All Previous and All Rejected or Cancelled.
① Booking tabs. Rejected and cancelled bookings show a red label with the date it happened.
How long do venues take to reply?
Response times vary by venue. Each listing shows the venue’s average, and it’s usually 1 to 3 hours. While you wait, we chase the venue by email and phone.
Some bookings take longer, for example when a venue’s own team has to approve them. Don’t travel until you have your “Booking confirmed” email.
Need it sooner? Contact us with your booking reference and we’ll chase the venue or suggest an Instant Book space nearby.
Related: Why was my booking rejected? · Will I get a refund? · How do I book a meeting room, hot desk or day office?
Still need help? Chat with us on tallyworkspace.com, email hello@tallyworkspace.com or call +44 117 463 8200 (Monday to Friday, 9am to 5pm).