Press Accept or Reject as soon as a request arrives. Requests come by email and also show at the top of the Bookings page in your venue portal.
The booking only goes ahead once you click the accept button. A reply to the email doesn’t count as accepting.
Where do I find booking requests?
Log in at tallyworkspace.com with your venue account. Your venue portal opens with a menu on the left. Under Coworking, click Bookings. New requests show at the top of the page.
How do I accept or reject a request?
Open the email with the subject Booking request, or go to Coworking > Bookings in your venue portal. A repeat booking arrives as You have a recurring booking request!.
Check the date, arrival time, hours, space and number of guests.
Check the space is free in your own calendar or booking system.
Press Accept or Reject, in the email or in the portal.
If you accept, add the booking to your own system straight away.
The Transfer amount in the email is what we’ll pay you. You don’t invoice or charge the guest.
What if we don’t reply?
We chase you by email from hello@tallyworkspace.com, with the subject “Booking Request Reminder”, and we call you. If a request isn’t accepted in a timely manner, it’s rejected automatically and the customer books elsewhere. You then get a “Booking rejected” email.
Your listing shows customers your Avg. response time, so quick replies win more bookings.
Which bookings don’t need a reply?
Hot desks with Auto Approval turned on, up to your Maximum per day.
Meeting rooms booked through an integration such as Nexudus or OfficeRnD.
For these you get a Booking Confirmed email instead.
Accepting is a commitment to provide the space. The customer can still cancel for free within 2 hours of confirmation, or before the notice period you set. You can’t cancel or change an accepted booking yourself: contact us. See “How do cancellations and reschedules work for venues?”
Related: Why did I get a “Booking rejected” email when I didn’t reject the booking? · How do I choose who receives booking emails for my venue? · What do the Nexudus and OfficeRnD integrations cover?
Still need help? Chat with us on tallyworkspace.com, email hello@tallyworkspace.com or call +44 117 463 8200 (Monday to Friday, 9am to 5pm).