Usually because nobody accepted the request in time. If a request isn’t accepted in a timely manner, it’s rejected automatically so the customer can book elsewhere. You then get a “Booking rejected” email, even though nobody at your venue rejected it.
How do I check what happened?
Log in at tallyworkspace.com with your venue account. In the menu on the left, under Coworking, click Bookings. Choose the venue, then open the Cancelled & Rejected tab.
Search your inbox, including spam, for the Booking request email for that date.
Look for our chaser emails from hello@tallyworkspace.com and any missed calls. We chase every request before it’s rejected.
Ask colleagues who share the booking inbox whether anyone pressed Reject.
Still unsure? Contact us with the date, time and space and we’ll check.
A “Booking request” email is not a confirmation. Some venues add the booking to their calendar but never press Accept, so it lapses.
Can I still accept it?
No, a rejected booking can’t be accepted afterwards. Contact us straight away. If the customer still wants the space, the customer can place the booking again and you can accept it.
The guest has turned up anyway
See “A guest has turned up but their booking was cancelled. What should I do?”
How do I stop this happening?
Send booking emails to a shared inbox that’s checked all day, and add a Secondary email for each building.
Accept or reject every request, even when you’re busy.
Turn on Auto Approval for your hot desks.
Connect Nexudus or OfficeRnD so meeting room bookings are accepted automatically.
Related: How do I respond to a booking request? · How do I choose who receives booking emails for my venue? · What do the Nexudus and OfficeRnD integrations cover?
Still need help? Chat with us on tallyworkspace.com, email hello@tallyworkspace.com or call +44 117 463 8200 (Monday to Friday, 9am to 5pm).