Tokens are how you pay for bookings. Each space shows its price in tokens, and you buy tokens on a subscription or when you book (PAYG).
How much does a token cost?
£5 + VAT on a subscription.
£5.75 + VAT when you pay for a one-off booking.
Listings show prices like “7 tokens / hour”. The booking panel shows the £ total including VAT.
How do I buy tokens?
Log in at tallyworkspace.com, click your name at the top right, then choose My Account & Bookings and Purchase Tokens in the left-hand menu.
To top up once, enter the Quantity and click Checkout. One-off tokens are £5.75 + VAT each.
For a subscription, choose how many tokens under Token Subscriptions (10 to 2,000) and click Subscribe. Subscription tokens are £5 + VAT each and are added every month.
① One-off quantity. ② Checkout. ③ Subscription size. ④ Subscribe.
You can also pay by card for a single booking at checkout.
What does the payment page look like?
Whether you top up or pay for a single booking, you pay on our secure Stripe payment page. It shows the number of tokens, the price per token, VAT and the total due. Pay with Apple Pay, Google Pay or your card, then click Pay.
① Total due, including VAT. ② Pay with Apple Pay or Onelink. ③ Card details. ④ Pay.
Where do I see my balance?
When you’re logged in, your team’s token balance shows next to your name at the top right. At checkout, the booking summary also shows it, for example “50 tokens available”.
When are tokens taken and returned?
Tokens leave your balance when you request a booking.
You get them all back if you cancel before the venue accepts, or if the venue rejects your request.
After the venue accepts, you get them back if you cancel within 2 hours or within the venue’s cancellation window.
Do tokens expire?
Yes, tokens expire after 12 months.
Can I get my money back for unused tokens?
No, tokens can’t be exchanged for cash. If a venue rejects your request or can’t host you, you get a full refund and your tokens go back to your balance.
Related: How do I add team members and give them tokens? · Will I get a refund? · How do I pay, and how do I change my card?
Still need help? Chat with us on tallyworkspace.com, email hello@tallyworkspace.com or call +44 117 463 8200 (Monday to Friday, 9am to 5pm).