A cancelled or rejected booking isn’t paid for, so contact us before the guest uses the space. If you have room, the quickest fix is for the guest to book again on Tally Workspace while they’re with you.
What should I do?
Check the booking in your venue portal. Log in at tallyworkspace.com with your venue account, then in the menu on the left, under Co-working, click Bookings. Choose the venue and check the Cancelled & Rejected tab and your booking emails.
Ask the guest to show you the booking in their Tally Workspace account.
Call us on +44 117 463 8200 or chat with us on tallyworkspace.com.
If you can host them, ask the guest to book again on Tally Workspace. Accept the request as soon as it arrives.
Can I take payment from the guest myself?
No. The client should rebook through Tally Workspace. We can’t revive a rejected or cancelled booking, so the client must place a new booking.
Why did the guest still turn up?
They may have missed the email telling them the booking was rejected.
Outside our hours?
Our team answers out-of-hours messages the next working day. If you can’t reach us, ask the guest to rebook on our website.
Related: Why did I get a “Booking rejected” email when I didn’t reject the booking? · How do I find the booker’s details and guest list? · What should I do if a guest doesn’t show up?
Still need help? Chat with us on tallyworkspace.com, email hello@tallyworkspace.com or call +44 117 463 8200 (Monday to Friday, 9am to 5pm).