Customers can cancel under your cancellation policy, and you get a “Booking Cancelled” email. If a customer wants a new date, they use Request new date and you get an email to accept or reject it. You can’t cancel or change an accepted booking yourself: contact us.
When can a customer cancel for free?
You choose this for each building. Customers get a full refund within the 2 hour grace period or if they cancel before the notice you set.
You can set different notice For desks and For group spaces (meeting rooms, private offices and event spaces): 24 hours (the default), 48 hours, 9 days (7 working days), 14 days or 30 days. These are the only options: we can’t set a bespoke policy. The 2-hour grace period applies to all bookings.
How do I change my cancellation policy?
Log in at tallyworkspace.com with your venue account. In the menu on the left, click Buildings.
Click Edit on the building, then open Coworking Listing Page.
Under Cancellation Policy, choose the notice For desks and For group spaces.
Click Update.
① Notice needed for a full refund on desk bookings. ② Notice needed for group spaces: meeting rooms, private offices and event spaces.
How will I know a booking has been cancelled?
You get a Booking Cancelled email. In your venue portal, under Coworking > Bookings, the booking moves to the Cancelled & Rejected tab. Whether you’re paid for a cancellation depends on your cancellation policy. A booking cancelled in time shows “Not payable - Cancellation”. If you use OfficeRnD or Nexudus, the booking is also removed from your calendar.
How do reschedules work?
The customer clicks Request new date on their booking and picks a new date.
You get an email with the option to accept or reject the new date.
Accept or reject it. If you reject it, the original booking stands.
Integrated venues: add the new date to your own calendar by hand.
How do I cancel or change an accepted booking?
You can’t. Only customers can cancel bookings, and venues can only reject requests.
Contact us with the booking reference and the reason, and we’ll sort it out with the customer. If you use OfficeRnD or Nexudus, cancelling in your own calendar doesn’t update Tally Workspace, so tell us too. Venues that often can’t host accepted bookings may have their account suspended.
Related: What should I do if a guest doesn’t show up? · How do I respond to a booking request? · When will I be paid, and what’s on my self-billing invoice?
Still need help? Chat with us on tallyworkspace.com, email hello@tallyworkspace.com or call +44 117 463 8200 (Monday to Friday, 9am to 5pm).