First check whether the booking was cancelled or rescheduled. If it wasn’t, contact us with the booking reference and we’ll check with the client.
What should I check first?
Check the booking in your venue portal. Log in at tallyworkspace.com with your venue account, then in the menu on the left, under Coworking, click Bookings and choose the venue.
Check your emails from us. Any time a client cancels, you get a Booking Cancelled email. Any time a client asks to reschedule, you get an email with the option to accept or reject the new date.
Allow for a late arrival. Sometimes clients are just running late
How do I tell you about it?
Chat with us or email hello@tallyworkspace.com with the booking reference. We’ll check with the client.
Will I be paid?
Yes. A no-show on an accepted booking is paid, and it’s on your next self-billing invoice. Leave the booking as it is.
Related: How do cancellations and reschedules work for venues? · When will I be paid, and what’s on my self-billing invoice?
Still need help? Chat with us on tallyworkspace.com, email hello@tallyworkspace.com or call +44 117 463 8200 (Monday to Friday, 9am to 5pm).