Catering and extras arranged before the booking go through us, and we add them to your monthly invoice. Extras the client asks for on the day, you arrange and charge for directly.
Before the booking
If a client wants catering or refreshments added to their meeting room booking, we arrange this directly with the client. Once they’ve paid our invoice, we let you know the final catering order and price.
We add the catering order to your monthly self-billing invoice, so you’re paid as normal.
If a client asks you about catering before the day, ask them to contact us, or forward their request to hello@tallyworkspace.com.
On the day of the booking
If the client wants to add catering, refreshments or upgrades on the day, it’s up to you to arrange payment directly with the client for these extra services. Under clause 17.5 of our terms, Tally Workspace isn’t involved or liable for these.
Never take payment for the booking itself. Only for catering or other extras.
Can I agree changes directly with the guest?
Not to the booking itself. Changes to the date, room or price go through us.
Related: How do cancellations and reschedules work for venues? · When will I be paid, and what’s on my self-billing invoice?
Still need help? Chat with us on tallyworkspace.com, email hello@tallyworkspace.com or call +44 117 463 8200 (Monday to Friday, 9am to 5pm).