Cancel in My Account & Bookings > Bookings. You get a full refund if you cancel within the 2 hour grace period or within the venue’s cancellation window.
How do I cancel?
Log in at tallyworkspace.com, click your name at the top right, then My Account & Bookings.
Select Bookings in the left-hand menu.
Find the booking under My Upcoming and click Cancel.
③ Cancel is under the Invite button on each upcoming booking.
Will I get my tokens back?
Before the venue accepts: yes, in full.
Within 2 hours of the venue accepting: yes, in full. Every booking has this grace period.
Within the venue’s cancellation window: yes, in full.
After the venue’s cancellation window: no. If you cancel after the window, no refund is due.
Where do I find the venue’s cancellation window?
In your "Booking Request" or “Booking confirmed” email, which gives the exact deadline.
On the venue’s listing, in the Free Cancellation box, for example “Desks: 14 days before arrival”. That means if you cancel 14 days or more before your booking, you can get a refund.
Venues can set a different cancellation policy for each type of space. For example, meeting rooms may have a 14-day cancellation policy, while hot desks may have a 24-hour policy. Your “Booking confirmed” email always confirms the exact deadline.
I’ve missed the deadline
If you’ve missed the venue’s free cancellation window, unfortunately it’s too late to get a refund. We still have to pay the venue, so it’s out of our hands. Venues rarely accept changes once the cancellation window has passed.
In an extreme case, you can contact us at hello@tallyworkspace.com, but we can’t guarantee the venue will be able to help.
I booked without an account
You can’t cancel online. Register with the link in your booking email, or contact us with your booking reference and we’ll cancel for you.
Related: Will I get a refund? · How do I change the date or time of my booking? · Where can I see my bookings and payments?
Still need help? Chat with us on tallyworkspace.com, email hello@tallyworkspace.com or call +44 117 463 8200 (Monday to Friday, 9am to 5pm).