Yes, in full, if the venue rejects your request or if you cancel in time. If you cancel after the venue’s cancellation window, you don’t get a refund.
Which situations get a refund?
How will I get my money back?
Paid with tokens
Your tokens go back to your balance straight away.
Paid by card, and the booking was rejected
When you pay by card, the payment is only held until the venue accepts. We only take the payment if the booking is accepted. If the booking is rejected, we never take the payment, so there’s nothing to refund.
Paid by card, and you cancelled the booking
If your booking was accepted and you then cancel within the cancellation window, you’ll get a refund to your card. It takes 3 to 5 working days to arrive.
Do you give partial refunds?
No. The only exception is a dispute. If something went wrong at the venue, contact us and we’ll look into it with the venue.
Can I get cash back for unused tokens?
No. We don’t give cash refunds for unused tokens.
Related: How do I cancel my booking? · Why was my booking rejected? · How do tokens work?
Still need help? Chat with us on tallyworkspace.com, email hello@tallyworkspace.com or call +44 117 463 8200 (Monday to Friday, 9am to 5pm).