Unfortunately, the venue doesn’t have any availability at that time. Not all venues have live availability on Tally Workspace, and each venue controls how many people its spaces can hold. If the venue has rejected your booking, you’ll get a full refund.
What else can cause a rejection?
The venue can’t host at that time, for example after 6pm.
Your card payment failed. The booking then shows as declined, and you get an email with the subject “Failed Payment”.
What happens next?
We’ll email you similar spaces nearby, starting with Instant Book ones. Or send us your requirements and we’ll find options for you.
How do I avoid it next time?
Click the Instant Book filter (the lightning bolt icon) when you search. Those spaces confirm straight away.
Book as far ahead as you can.
Requests sent at the weekend are usually answered on Monday.
① Click Instant Book to see only spaces that confirm straight away. They also show a lightning bolt on their photo.
What if the venue can’t host me after accepting?
This is very rare. Venues aren’t able to cancel accepted bookings. In an extreme case, for example if the venue has closed and can’t host you, we’ll find you a similar or better space, or give you a full refund if those spaces don’t work for you.
Related: I got a “Booking cancelled” or refund email I didn’t expect. What happened? · Will I get a refund? · How do I cancel my booking?
Still need help? Chat with us on tallyworkspace.com, email hello@tallyworkspace.com or call +44 117 463 8200 (Monday to Friday, 9am to 5pm).