Go to the venue at your booked time and follow the arrival details in your confirmation email. If reception can’t find your booking, contact us straight away and we’ll call the venue.
What should I check before I go?
Check your booking is accepted. Log in at tallyworkspace.com, click your name at the top right, choose My Account & Bookings, then Bookings. Don’t travel on a booking that still says Requested: it isn’t confirmed yet.
Open your confirmation email. Under How do I get there? you’ll find the address and the venue’s arrival instructions.
Check the Building Opening Hours on the listing page, especially for early starts.
Use Get directions ↗ on the listing page to plan your route.
What do I do when I get there?
Follow the venue’s arrival instructions, for example “find reception on the ground floor”.
Have your confirmation email and booking reference ready. The venue may have registered you under Tally Workspace or under your own name.
Venues need guest lists as soon as possible. If you don’t send one, you may have to wait longer to get in when you arrive. To avoid delays, send your guest list at least 2 working days before the booking. See “How do I invite guests or send a guest list?”.
What if they can’t find my booking?
Show the booking in My Account & Bookings › Bookings, or your confirmation email.
Chat with us or call +44 117 463 8200. We’ll call the venue and sort it out with them.
If the venue is closed or can’t host you, see “My venue was closed or couldn’t host me. What now?”.
Related: Is my booking confirmed? · How do I invite guests or send a guest list? · My venue was closed or couldn’t host me. What now?
Still need help? Chat with us on tallyworkspace.com, email hello@tallyworkspace.com or call +44 117 463 8200 (Monday to Friday, 9am to 5pm).