Your operator account can have several users. To add or remove one, ask us and we’ll do it, usually within minutes in working hours. You can see who has access in your venue portal: in the menu on the left, under Help & Support, click Users.
You can’t change it there. The request must come from someone already on your venue account.
The Users page lists each person’s name and email, whether their email is verified, and when they were added.
How do I add a colleague?
Email hello@tallyworkspace.com or chat with us from an address already on the account, with the person’s name and work email. Each user gets access to all the venues on your account.
They’ll get an email with a link to set their password. If it doesn’t arrive, ask them to check spam, then tell us and we’ll resend it.
The only person with a login has left
Contact us from your company email. We’ll check you work for the operator before giving access. We never send passwords by chat or email.
What should my colleague not do?
Ask them not to sign up while they wait. Sign up creates a customer account, and List a space starts a new operator. A “domain already taken” message means your company is already registered: ask us for access instead.
How do I remove someone?
Tell us their name, email and the date their access should end. Do it as soon as someone leaves, so they stop seeing your bookings and invoices.
Does this change who gets booking emails?
No. Booking emails go to the contacts set under Booking Enquiry Details on each building. See “How do I choose who receives booking emails for my venue?”
Related: How do I change my venue’s main contact email? · Our venue has changed operator or management. What do we update?
Still need help? Chat with us on tallyworkspace.com, email hello@tallyworkspace.com or call +44 117 463 8200 (Monday to Friday, 9am to 5pm).