Your account uses up to three different addresses. You can change the booking email yourself. For the others, tell us which one is changing and we’ll update it. Requests must come from someone already on the account.
Which email do I mean?
Why does it matter?
An old booking address means missed requests, which are then rejected automatically. An old finance address means missed invoices and agreements, which can hold up payment.
What if bank details are changing too?
Email finance@tallyworkspace.com. We’ll send a new self-billing agreement and may make a £1 test payment before the next payout.
I can’t log in after the change
Reset your password from the login page with the new address. If the email doesn’t arrive, check spam and add hello@tallyworkspace.com to your safe senders.
Related: How do I choose who receives booking emails for my venue? · How do I add or remove someone on our venue account? · When will I be paid, and what’s on my self-billing invoice?
Still need help? Chat with us on tallyworkspace.com, email hello@tallyworkspace.com or call +44 117 463 8200 (Monday to Friday, 9am to 5pm).