Setting Up Rental Pay Rates and Line Items in Tandem
To ensure your rental groups are charged the correct rate, you’ll first need to add Pay Rates, then tie those rates to facilities using Line Items.
If you charge different rates for different group types, create a separate pay rate for each one and make this clear in the name.
Example: Gym Rate – Class I (pay rate) and Gym Fee – Class I (line item).
Pay Rate Types
Tandem supports a variety of pay rate types, allowing you to customize charges based on your needs:
Flat – A simple, non-hourly rate.
Hourly – A rate calculated by the length of the rental.
Percentage – Adds a percentage fee based on the total of other line items (e.g., taxes).
Per Attendee – Multiplies the rate by the number of attendees entered on the rental form.
Per Attendee Range Rate – Different rates based on attendee brackets (e.g., 1–50, 51–100, 101–200).
Per Attendee Range Flat – Flat fees based on attendee brackets.
Hourly Range Rate – Different hourly rates based on length of the rental (e.g., 1–2 hours, 2–3 hours).
Hourly Range Flat – Flat fees based on length of the rental.
Day of Week Flat – Flat rate depending on the day (e.g., special weekend rates).
Day of Week Hourly – Hourly rate based on the day of the week.
Processing Fee – A flat fee applied to each rental submission.
Tips for Pay Rates:
Flat and Hourly rates are most commonly used.
Hourly rates can include rounding (to the nearest minutes) and minimum time requirements.
Per Attendee rates are best if charges depend on renter-reported attendance.
Day of Week options help when weekend or holiday pricing differs from weekdays.
Line Items
Once pay rates are defined, create Line Items to connect them to facilities:
Line Items are the charge names that will appear on invoices.
Line Items can be:
Required – Always applied.
Optional – Selectable by the renter, or applied manually before final billing.
Some Line Items may not be tied to specific facilities (e.g., a general processing fee).
How to Create Line Items:
Use the same naming convention as your Pay Rates.
Select the Pay Rate to tie it to.
If based on a rental group subtype, assign the corresponding type.
Select each facility where the line item applies (mark as optional or required).
Making Facilities Rentable
Go to My Organization > Facilities.
Find the facility you want to make rentable and click Edit.
Check the Rentable box.
Add a Capacity.
Choose at least one Available Time.
Click Modify to save
Once this is complete, your facilities are ready to be rented with accurate rates and line items applied.
