Credit cards

Got questions regarding your credit card?

Dylan Jones avatar Daniel James avatar Rob avatar +3
48 articles in this collection
Written by Dylan Jones, Daniel James, Rob and 3 others

I received Card but no PIN

I got the card through the post but my PIN has not arrived, is it coming? When will it arrive?
Daniel James avatar
Written by Daniel James
Updated over a week ago

I'm about to fly abroad - do I need to warn you?

I'm taking a foreign trip and traveling abroad, do I need to tell Tandem in advance?
Daniel James avatar
Written by Daniel James
Updated over a week ago

Why is my card blocked?

My card has stopped working unexpectedly and I've been declined for a transaction. What's happening?
Daniel James avatar
Written by Daniel James
Updated over a week ago

Paperless Statements

Can I view my credit card statements in-app? Can i stop receiving paper statements for my Tandem credit card and go paperless?
Daniel James avatar
Written by Daniel James
Updated over a week ago

Can I get my PIN by phone?

Is it possible to get my PIN over the phone rather than by post?
Daniel James avatar
Written by Daniel James
Updated over a week ago

Welcome Email for Your Tandem Credit Card

A generic copy of the welcome email you receive when accepted for a Tandem Credit Card
India Pollard avatar
Written by India Pollard
Updated over a week ago

Additional Cardholders

Can I put another extra card holder on my credit card account?
Stella avatar
Written by Stella
Updated over a week ago

Lost / missing / stolen card

I've lost or misplaced my card - or it has been stolen - and I want to cancel it and order another one
Daniel James avatar
Written by Daniel James
Updated over a week ago

Increase my credit limit

Can you review and increase my credit limit?
Daniel James avatar
Written by Daniel James
Updated over a week ago

When will my Tandem card account be added to the app?

You've been accepted for a card, you've downloaded the app, but the credit card account is not in the app yet. When will it appear?
Daniel James avatar
Written by Daniel James
Updated over a week ago