Although we can do most things for you through chat, there are a few actions for which we’ll need to confirm your identity over a call. These include unblocking your card, changing details such as your name or address, or closing your account.
You can call us through the app or directly on 0203 370 0970 between 8am and 8pm. We’re open Monday to Friday, except bank holidays. If you need to contact us about fraud, lines are open 24/7.