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Why is my credit negative (below zero)?

Learn why your advertising credit can go below zero. This article explains how the 30-day attribution window works and why fees may still apply after campaigns are turned off.

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Written by Info Tanganica
Updated over a week ago

Your advertising credit may drop below zero if you have your campaigns turned off. This is because some orders brought by Tanganica may still be completed even after your campaigns are stopped.

In the statistics, a standard 30-day attribution window is set. This means that even on the 30th day after turning off your campaigns, an order originally brought by Tanganica may still come in, and our fee will be charged to your account.

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