Due to COVID-19 and the current global health crisis, our Customer Support teams are working remotely – but are here to help!
Orders are still being processed and most are ready for FedEx pick up. There is a slight delay due to COVID-19 especially during the holiday season and FedEx has restricted online retailers to only a certain amount of packages per day.
We truly appreciate your patience during these unprecedented times. Please be assured we are doing everything we can to ship your order in a timely manner.
During this time, we highly recommend visiting http://help.taosfootwear.com/ to research your issue.
If you need one of the following:
-Cancel your order
-Exchange your order
-Check your refund status
-Lost Package Investigation
-Correct your shipping address
-Generate your return shipping label
Contact us at the email address below for an immediate assistance:
Our operating hours are Monday-Friday 9am-5:30pm PST excluding federal holidays within the United States.