FAQs and Troubleshooting

A regularly curated list of the most commonly asked questions by Tap users

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32 articles in this collection
Written by Pete

How can I receive Tap news and updates?

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Written by Pete
Updated over a week ago

Why is my payment card declined?

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Updated over a week ago

How we are meeting GDPR requirements

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Written by Pete
Updated over a week ago

How do I increase my website's speed?

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Written by Pete
Updated over a week ago

My WordPress password isn't working

How to change my WordPress password.
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Written by Pete
Updated over a week ago

How do I login to WordPress admin?

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Written by Pete
Updated over a week ago

How do I re-enable my account?

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Written by Pete
Updated over a week ago

Can I create a Cron job on my site?

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Written by Pete
Updated over a week ago

My Website's Internal Pages Aren't Working

What to do if your website's internal pages return a 404
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Written by Pete
Updated over a week ago

Why does my site have links that point to the Tap subdomain after upgrading?

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Written by Pete
Updated over a week ago

Where are Tap's servers located?

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Written by Pete
Updated over a week ago

Can I run my own site backups?

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Written by Pete
Updated over a week ago

Do I need to redirect CNAME records?

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Written by Pete
Updated over a week ago

Which payment methods does Tap support?

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Written by Pete
Updated over a week ago

Can I access Tap invoices?

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Written by Pete
Updated over a week ago

How do I cancel my Tap Pro subscription?

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Written by Pete
Updated over a week ago

What will happen to my free Tap site after 30 days?

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Written by Pete
Updated over a week ago

Does Tap offer cPanel access?

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Written by Pete
Updated over a week ago

What is HTTP/2?

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Updated over a week ago

Does Tap offer HTTP/2?

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Written by Pete
Updated over a week ago

How do I migrate a website to Tap?

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Written by Pete
Updated over a week ago

What happens when I delete my entire site, or cancel my account?

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Written by Pete
Updated over a week ago

Content not updating? Try clearing your site's cache

How to clear your site's cache
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Written by Pete
Updated over a week ago

I'm getting a 500 Internal Server Error

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Written by Pete
Updated over a week ago

Can I pay yearly for my Tap subscription?

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Written by Pete
Updated over a week ago

I've got A record problems

Creating an A record and fixing problems
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Written by Pete
Updated over a week ago

My site is showing an SSL warning/error

Common fixes for SSL warnings and errors.
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Written by Pete
Updated over a week ago

Can I use Cloudflare with Tap?

Please follow these instructions to use Clouflare with Tap.
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Written by Pete
Updated over a week ago

How do I add 'www' to my domain?

By default, WordPress will use a naked, non-www URL.
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Written by Pete
Updated over a week ago

Can I use a WordPress caching plugin with Tap?

Details about Tap's caching.
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Written by Pete
Updated over a week ago

How do I use SFTP?

How to use SFTP.
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Written by Pete
Updated over a week ago

How do I add SSL to my Tap site?

Details about SSL.
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Written by Pete
Updated over a week ago