This article covers how to create a contact card for your business and how to insert them along with your SMS campaigns. Let’s get started!!
What is a contact card?
A contact card in SMS is a digital vCard or VCF (Virtual Contact File) that contains contact information about a person or a business. It is a convenient way to share contact details with others via text messages.
Sending a contact card via SMS makes it easy for recipients to add the sender's contact information to their address book without manually entering the details. It's a quick and efficient way to share contact information as it prefills every detail on your recipient’s mobile phone.
Why should you add a Contact Card?
Saving the contact of business in customer mobile increases the deliverability with service providers.
Avoid labeling it as spam.
Enables customers to save your contact information with just a click of a button
NOTE: If you are a BayEngage user who has subscribed to our email plan and not SMS, it is important to contact the team to get you a toll-free number for your business in order to send SMS campaigns to your customers. Clients must have signed up with an SMS plan for this feature to work!
|
How do you create a contact card for your SMS using BayEngage?
Note: Free accounts won’t have an SMS plan, so you need to pay additionally to opt for an SMS plan, and then you can attach a contact card.
STEP 2: Go to the main settings, which can be found on the left side bottom of the dashboard
STEP 3: Click on the option contact card
STEP 4: Fill in the fields that are available on the contact card settings page.
Phone number: A toll-free number assigned for your business by BayEngage
Contact Display Name: You can add the name of your brand/ business name
Upload Image: If you have a logo, you can upload it here
Company URL: Add a link to your website/store can be added under this section
Company Email: Provide an official and authentic email address of the company
STEP 5: Click on SAVE after filling in all the essential details.
Now, it’s ready to be added to your SMS campaigns. These contact cards are a great opportunity to increase the authenticity of your brand by giving in your details. This helps with improving personalized connections among customers.
NOTE: If a contact card is not created already, it will show a link redirecting to the settings page. This can be found below in the compose SMS section.
How to add your contact card to your SMS campaigns with BayEngage?
Remember, you can add your contact card to SMS campaigns and automations.
1. Adding a contact card to an SMS campaign
STEP 1: Dashboard → Campaigns → SMS campaigns
STEP 2: You can take SMS ideas for different recipes
STEP 3: Edit the SMS template and add your contact card to your SMS campaign
STEP 4: Save and schedule the SMS campaign for your customer
The same procedure also applies to adding your contact card to SMS automations. Here’s a detailed explanation of how to add them!
2. Adding a contact card to an SMS automation
STEP 1: Automations → My Automations → Create Automation
STEP 2: Choose a recipe that you want to send SMS campaigns for
STEP 3: Drag and drop an SMS action for the chosen recipe from your right side of the flow.
STEP 4: To edit your sms template, click the edit icon on the sms flow.
STEP 5: Select the icon that is in the form of a telephone directory in red color. This can be added along with your SMS campaigns.
STEP 6: Save and activate the SMS campaign according to your timeline for a particular recipe.
How to attach a contact card?
In an SMS template, we have a contact card icon → click the icon → it will be attached along with your SMS → preview section, we can see the contact card attached.
NOTE:
Attaching a contact card will make the message MMS content (Charges will be applicable accordingly).
Either an Image or Contact card can be attached, not both.
If you need technical support or any assistance from our team, reach out to support@targetbay.com.