All Collections
Getting started with Tarjimly
Getting started: Translators
Improving Probabilities for Matching Translation Requests
Improving Probabilities for Matching Translation Requests
Tarjimly avatar
Written by Tarjimly
Updated over a week ago

Some translators enquire as to why they haven't received a request to help. Is there something wrong? Regarding this matter, it would be helpful to know how the Tarjimly matching works and what the translators can do do best on their side.

Firstly check the following:

  • Verify your email

  • Notifications are turned on for the Tarjimly app in your settings

  • You have added all the languages you speak: You will need to add English, as this is not added by default

How does the matching algorithm works?

When a Beneficiary requests a Translator, Tarjimly’s machine learning matching algorithm notifies the best translators from that language community.

Requests are made based on a translator's availability, proficiency, and certifications. Usually, the top 30 matches will be notified and the first available translator who selects "Yes" will be connected in a chat conversation where both parties can send text, documents, or even get on a phone or video call.

Thanks to this algorithm, our average wait time is currently 2 minutes.

Every month we improve our machine learning algorithm and your responses help refine when we reach out to you on Tarjimly. We really appreciate your patience in being matched!

How can I improve my Tarjimly Score to get more requests?

You can improve your score by:

  1. πŸ“© Check that your app is updated, your email address has been verified, and you have notifications turned on for Tarjimly (both in the app and in your phone's operating system). If you think there is a bug, please report it with screenshots to πŸ™πŸ½

  2. πŸ™‹β€β™‚οΈ Completing your profile fully, including uploading any previous language certifications

  3. πŸ“ Completing the Tarjimly Translator Trainings and Exams.

  4. πŸ‘¨β€πŸ‘©β€πŸ‘§β€πŸ‘¦ Inviting your friends and family to Tarjimly through your in-app referral code.

If you have already completed the above steps and still do not receive a request.

  1. The most likely reason is it's simply bad timing as other translators with your same languages are picking up immediately. Some languages have many translators in similar time zones or many more translators than requests (we are still growing πŸ™‚).

  2. The less likely reason (which still does happen) is a Beneficiary makes a request and then cancels it very quickly by mistake or because they were testing. We will try to distinguish this with a message that says they cancelled their request.

  3. Your language is not in high demand. Please write a message to Tarjimly if you are interested to know how many sessions are requested for your languages, so you have an idea about demand for that language on the app

All we can ask for is your patience - we hope you will get a request soon!

Did this answer your question?