We know that with the pandemic, many communications are moving to Zoom, GoToMeeting, Microsoft Meetings, and other online meeting software. Now you can add a Tarjimly interpreter to the meeting to help provide language access to those attending.


Adding an interpreter to a Zoom call

  1. Connect to an interpreter on the Tarjimly app

  2. Make a call

  3. Copy the one-tap mobile number (i.e. the number with two commas in it) from the Zoom invitation.

  4. Click on the the icon of the person with a plus sign next to it. Erase the "+1" on the app if your one-tap mobile number already contains it, and paste your one-tap mobile number into the conference call space on the app and click the green call button.

  5. Once the interpreter is let into the meeting close your Tarjimly session on your phone

  6. When the interpreter is no longer needed, remove them from the Zoom meeting

    If you do not know how to add in additional numbers to a call, follow the instructions on how to make a conference call.

Here's an example below:

Join Zoom Meeting

https://us02web.zoom.us/j/83814235232

Meeting ID: 838 1423 5232

One tap mobile

+16699006833,,83814235232# US (San Jose)

+19292056099,,83814235232# US (New York)

Dial by your location

+1 669 900 6833 US (San Jose)

+1 929 205 6099 US (New York)

+1 253 215 8782 US (Tacoma)

+1 301 715 8592 US (Washington DC)

+1 312 626 6799 US (Chicago)

+1 346 248 7799 US (Houston)

Meeting ID: 838 1423 5232

In this case you'd make a conference call , copy +16699006833,,83814235232# and paste it into the conference call phone number space and press the green phone button.

Are you having issues hearing echos? Scroll down to find out how to eliminate this issue.


Adding an interpreter to GoToMeeting or Other Online Meeting Software

  1. Connect to the interpreter on the Tarjimly app

  2. Make a call

  3. Add the meeting phone number followed by two commas, the meeting code (this could be an access or PIN code) and end it with a hashtag (i.e. number,,accesscode#).

    If you do not know how to add in additional numbers, follow the instructions on how to make a conference call.

Here's an example below:

Please join my meeting from your computer, tablet or smartphone.
https://www.gotomeet.me/sara504

You can also dial in using your phone.
United States: +1 (408) 650-3123

Access Code: 770-025-301

In this case you'd make a conference call , and when adding in the number enter: 4086503123,,770025301# and press the green phone button.

Are you having issues hearing echos? Scroll down to find out how to eliminate this issue.


Meetings with Password Requirements

If your meeting has a password requirement, and your one-tap mobile number already contains the password:

  1. Connect to an interpreter

  2. Call them using the app

  3. Copy the one-tap mobile number from the Zoom invitation that already contains the password

  4. Click on the the icon of the person with a plus sign next to it. Erase the "+1" on the app if your one-tap mobile number already contains it, and paste your one-tap mobile number into the conference call space on the app and click the green call button.

  5. Once the interpreter is let into the meeting close your Tarjimly session on your phone

  6. When the interpreter is no longer needed, remove them from the Zoom meeting

If your meeting has a password requirement, but your one-tap mobile number does not contain the password:

  1. Connect to an interpreter

  2. Call them using the app

  3. Copy the one-tap mobile number from the Zoom invitation

  4. Click on the the icon of the person with a plus sign next to it. Erase the "+1" on the app if your one-tap mobile number already contains it, and paste your one-tap mobile number into the conference call space on the app

  5. Enter five commas proceeded by the password, and end in a hashtag (e.g. +19292056099,,86540239687#,,,,658459#)

  6. Click the green call button and wait to be let into the meeting

  7. Once the interpreter is let into the meeting close your Tarjimly session on your phone

  8. When the interpreter is no longer needed, remove them from the Zoom meeting

Here's an example below
Join Zoom Meeting
https://us02web.zoom.us/j/86540239687?pwd=T2ZwUEgrMHE0NFEwQS9pSDFnRlNBUT09
Meeting ID: 865 4023 9687
Passcode: 658459
One tap mobile
+19292056099,,86540239687# US (New York)
+12532158782,,86540239687# US (Tacoma)Dial by your location

In this case you'd make a conference call , copy +19292056099,,86540239687#,,,,658459# and paste it into the conference call phone number space and press the green phone button.


Important Note

Make sure you do not have the "mute attendees upon entry" feature turned on in your online meeting settings. If that feature is activated, the interpreter will be unable to unmute themselves and will not be heard.


Issues Hearing an Echo?

If you're signed into the meeting and Tarjimly from the same device, connect to the interpreter, patch in the meeting number and code according to the format described above. Once the interpreter joins the online meeting, hang up the call on the Tarjimly app. The interpreter will remain on the meeting call until they end the session on Tarjimly, or until you end the meeting.

If you're signed into the meeting on one device, and adding an interpreter from another device in the same location, we recommend following the above advice or:
1. mute the microphone on the Tarjimly app

2. mute/turn your volume down on the Tarjimly app

3. remove speaker phone, if on, from the Tarjimly app


In addition to this article, you can also watch our YouTube video that walks you through the process.

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