Clients will receive push notifications either to the Taxfyle mobile app or desktop browser every time you send a message, upload a document, or there's an update to the engagement status. 

If you feel your client is not receiving notifications, it may be your client has disabled push notifications, or has not installed the Taxfyle mobile app. Best practice would be to ask your client to download the Taxfyle mobile app and ask them to enable push notifications so they may enjoy an optimal tax filing experience. 

If your client has been unresponsive for a considerable amount of time, you may reach out to the Taxfyle Pro Success team through the help chat and a member of the Taxfyle team will reach out to the client on your behalf. 

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